Michelle Gilene
MILFORD,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
43
43
years of professional experience
Work History
Director of Operations
J & R Coordinating Services, Inc.
03.1981 - 11.2023
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Mt. Notre Dame High School
Cincinnati, OH05.1981
Skills
- Operations Oversight
- Leadership Training
- Business Management
- Employee Development
- Schedule Management
- Administrative Management
- Staff Scheduling
- Business Leadership
- Records Organization and Management
- Customer Service
- Calendar Management
- Team Leadership
- Decision-Making
- Effective Leader
- Employee Scheduling
- Employee Relations
- Recruitment
- Scheduling
- Teamwork and Collaboration
- Operations Management
- Employee Motivation
- Database Maintenance
Timeline
Director of Operations
J & R Coordinating Services, Inc.
03.1981 - 11.2023
High School Diploma -
Mt. Notre Dame High School
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