Summary
Work History
Education
Skills
Timeline
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Michelle Gilge

Kent

Summary

With a proven track record at Amazon, I excel in customer service excellence and time management, enhancing satisfaction through meticulous order fulfillment. My experience spans various roles, demonstrating reliability and a strong work ethic. I've effectively mentored teams, achieving significant improvements in productivity and performance metrics.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Work History

Grocery Picker

Amazon
  • Enhanced customer satisfaction with timely and accurate order fulfillment, paying close attention to product quality control.
  • Maintained accurate records of completed orders and shipment details, providing supervisors with real-time information on productivity levels and performance metrics.

Warehouse Associate

Amazon
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Lead Cashier

Grocery Outlet Bargain Market
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Cashier

Wendy's
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Stay at Home Mom

Homemaker
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Cashier

Pizza Brava
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pizza Shop Assistant

Godfather's Pizza
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.

Proctor

CPA Exams
  • Maintained compliance with test center policies, practices and procedures.

Processor

Liquidation World
  • Enhanced customer satisfaction with timely and accurate order fulfillment, paying close attention to product quality control.
  • Maintained accurate records of completed orders and shipment details, providing supervisors with real-time information on productivity levels and performance metrics.

Education

GED - High School Education

Green River Community College
Auburn, WA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash register operation

Timeline

Grocery Picker

Amazon

Warehouse Associate

Amazon

Lead Cashier

Grocery Outlet Bargain Market

Cashier

Wendy's

Stay at Home Mom

Homemaker

Cashier

Pizza Brava

Pizza Shop Assistant

Godfather's Pizza

Proctor

CPA Exams

Processor

Liquidation World

GED - High School Education

Green River Community College

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Michelle Gilge