Michelle Gillard
Memphis,TN
Summary
Results-oriented professional skilled in customer support and effective communication. Experienced in optimizing service delivery and maintaining high-quality standards, dedicated to fostering positive client relationships and ensuring satisfaction.
Dedicated professional with strong customer support and relationship-building skills. Committed to enhancing service speed and ensuring safety compliance, consistently delivering high satisfaction ratings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Contractor
Uber And Lyft
Memphis, TN
04.2018 - Current
- Delivered exceptional customer service, ensuring high satisfaction ratings and positive rider experiences.
- Navigated urban areas efficiently, optimizing routes to minimize wait times and enhance ride efficiency.
- Managed multiple rides simultaneously, demonstrating strong multitasking abilities in a fast-paced environment.
- Monitored vehicle condition, performing routine inspections to ensure safety and reliability for passengers.
Prep/Cook Operator/Drive-Thru Cashier
Popeyes Chicken
Memphis, TN
04.2022 - 06.2023
- Prepared food items according to standardized recipes ensuring consistency and quality.
- Maintained cleanliness and organization of kitchen workspace to comply with health regulations.
- Assisted in inventory management by tracking ingredient usage and placing orders as needed.
- Operated kitchen equipment safely, including fryers, grills, and slicers for efficient food preparation.
- Trained new staff on proper food handling techniques and safety protocols to ensure compliance.
- Implemented time-saving techniques during peak hours, improving service speed without sacrificing quality.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Substitute Teacher
Dekalb County Schools
Stone Mountain, GA
10.2008 - 05.2018
- Managed classroom environments to facilitate student learning and engagement.
- Developed and implemented lesson plans aligned with curriculum standards.
- Adapted instructional strategies to meet diverse learning needs of students.
- Provided constructive feedback to students, fostering academic growth and confidence.
- Monitored student behavior and maintained discipline according to school policies.
- Assisted in assessing student performance through observation and evaluation techniques.
- Communicated effectively with parents regarding student progress and classroom activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purpose
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
Registered Dental Assistant
San Diego Dental Personel Service
San Diego, CA
05.2003 - 07.2007
- Assisted in chairside procedures, ensuring patient comfort and maintaining sterile environments.
- Prepared examination and surgical instruments, optimizing workflow efficiency during dental procedures.
- Educated patients on oral hygiene practices, enhancing compliance with treatment plans.
- Managed appointment scheduling and patient records using dental software systems to streamline operations.
- Collaborated with dentists to develop customized treatment plans based on patient needs and preferences.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Monitored patient comfort and safety during dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Associate of Arts - Biblical Studies
Emmanuel Biblical School
San Diego, CAAssociate of Arts - Spiritual Counselor
Point University
Atlanta, GAAssociate of Science -
Certificate - Registered Dental Assistant
San Diego Community College
Santee, CA06.2003
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Client consultation
- Customer support
- Organizational skills
- Relationship building
- Team building
- Teamwork
- Self motivation
Certification
- Licensed RDA
- Certificate MotivationAl Speaker
Timeline
Prep/Cook Operator/Drive-Thru Cashier
Popeyes Chicken
04.2022 - 06.2023
Independent Contractor
Uber And Lyft
04.2018 - Current
Substitute Teacher
Dekalb County Schools
10.2008 - 05.2018
Registered Dental Assistant
San Diego Dental Personel Service
05.2003 - 07.2007
Associate of Arts - Biblical Studies
Emmanuel Biblical School
Associate of Arts - Spiritual Counselor
Point University
Associate of Science -
Certificate - Registered Dental Assistant
San Diego Community College