Professional Summary
Overview
Work History
Education
Skills
Timeline

Michelle Gillespie

Highmark Blue Cross Blue Shield
Conway,SC
40
years of professional experience

Dedicated customer service professional with proven strengths in problem-solving, multitasking, and effective communication. Committed to enhancing customer satisfaction and efficiently resolving inquiries in fast-paced environments.

Work History

Performance Guarantee-customer Service

5 Months
Highmark Blue Cross Blue Shield | 03.2026 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Working with members on claims,benefits,and pharmacy benefits

Customer Service Representative-Medicare Advantage

2 Years 11 Months
Highmark Blue Cross Blue Shield | 04.2023 - 03.2026
  • Assisted members with inquiries regarding health insurance plans and benefits.
  • Resolved customer complaints promptly, enhancing overall satisfaction ratings.
  • Processed claims efficiently, ensuring adherence to company policies and procedures.
  • Collaborated with team members to streamline communication processes across departments.
  • Workbasket team, building member submitted claims
  • Worked with new hires once they were out of training to help them with the transition to taking member calls

Hairstylist

7 Years 6 Months
Sean's Signature Salon | 08.2015 - 02.2023
  • Delivered personalized haircuts and styles based on client preferences and facial features.
  • Consulted with clients to determine their hair care needs and product selection.
  • Maintained up-to-date knowledge of current trends, techniques, and products in hairstyling.
  • Trained junior stylists on advanced cutting techniques and customer service best practices.
  • Established strong communication with client base to generate long term business relationships

Hairstylist

29 Years 3 Months
Philip Pelusi | 05.1986 - 08.2015
  • Developed promotional packages to enhance client retention and attract new customers.
  • Fostered a positive team environment through effective communication and collaboration among staff members.
  • Oversaw salon operations, ensuring compliance with health and safety regulations.
  • Implemented inventory management practices for efficient stock control of salon products.
  • Providing excellent customer service
  • Effectively managed time between multiple appointments to ensure customer satisfaction

Education

High School Diploma

Mt.Lebanon High School | Mt.Lebanon,PA

High School Diploma

Pittsburgh Beauty Academy | Pittsburgh, PA

Skills

Customer engagement
Problem-solving
Teamwork and collaboration
Time management
Attention to detail
Flexible and adaptable
Claims processing
Issue resolution
Task prioritization

Timeline

Performance Guarantee-customer Service

Highmark Blue Cross Blue Shield
03.2026 - CurrentRead More

Customer Service Representative-Medicare Advantage

Highmark Blue Cross Blue Shield
04.2023 - 03.2026Read More

Hairstylist

Sean's Signature Salon
08.2015 - 02.2023Read More

Hairstylist

Philip Pelusi
05.1986 - 08.2015Read More

Mt.Lebanon High School

High School Diploma
Read More

Pittsburgh Beauty Academy

High School Diploma
Read More

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Michelle Gillespie