Summary
Work History
Education
Skills
Timeline
Teacher
Michelle Gjertsen

Michelle Gjertsen

Jupiter,FL

Summary

Versatile professional with a proven track record in roles ranging from Tutor at Classical Conversations to Franchise Owner at Fish Window Cleaning. Excelled in creative thinking and collaboration, enhancing customer satisfaction and loyalty. Demonstrated problem-solving skills and adeptness in managing labor and inventory, significantly contributing to business profitability.

Work History

Tutor

Classical Conversations
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with weekly memory work in a community environment.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Server

Taylor Farmhouse Cafe
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Administrative Assistant

MDLIVE
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Planned meetings and responsibilities included keeping meeting minutes across different committees within organization as company grew to sell for over 1 billion dollars.

Event Planner

Grand Oaks Golf Course
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.

Franchise Owner

Fish Window Cleaning
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.

Education

MBA - Business Administration And Management

Nova Southeastern University
Davie, FL
05.2011

Skills

  • Patience and empathy
  • Problem-solving skills
  • Creative thinking
  • Collaboration and teamwork

Timeline

Tutor

Classical Conversations

Server

Taylor Farmhouse Cafe

Administrative Assistant

MDLIVE

Event Planner

Grand Oaks Golf Course

Franchise Owner

Fish Window Cleaning

MBA - Business Administration And Management

Nova Southeastern University

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Michelle Gjertsen