Michelle Gladhill

-Accountable for delivering sales plan through effective management of store sales and operations

-Built highly satisfied and loyal customer base through engagement, conversion, customer rewards and credit program

-Leader in building a high performing team by networking, hiring, training, and coaching

-Detail oriented and organized leader in visual merchandising in boutique setting

KEY ACCOMPLISHMENTS:

• 2024 Voice of the Customer
• 2023 Loyalty Leader
• 2022 Winspire Winner

-Analyze the business to create and effectively communicate clear action plans that optimize results

-Exceeded store sales plan in multiple locations from $1.5M to $3.5M

-Leader in building a high performing team by hiring, training, coaching, and developing top tier sales leaders and associates (up to a team of 80 during peak holiday)

-Consistently met payroll targets by ensuring appropriate sales floor coverage while maintaining a selling focus

-Inspire performance of high performing teams through effective coaching to retain top talent

-Highly skilled in visual merchandising high volume units. Expert at making good, fact based shopkeeper decisions to keep store full and abundant

KEY ACCOMPLISHMENTS:

• Field Leadership Conference Winner - Top 10% in sales growth in company
• Win at Christmas Task Force - One store manager selected to represent each region. I traveled to Columbus, OH monthly to collaborate with corporate leaders to influence product and training for holiday

-Led a fashion forward selling team with a passion for the brand

-Exceeded sales plans in multiple locations with volume ranging from $1M-$3.5M in annual sales

-Maximize sales potential by hiring top talent and coaching all leaders and associates on customer engagement and selling behaviors

-Highly skilled in fashion visual merchandising, including floor set execution and brand standards

KEY ACCOMPLISHMENTS:

• Top Sales Manager - Regional Award
• Top Partner Award - Regional Award
• President's Club - Top 10% in sales growth in company
• WOW Award - Leading the region in visual brand standards