Michelle Glover
Kent,United States
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
7
7
years of professional experience
Work History
Package Handler Trainer
FedEx
09.2024 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Warehouse Package Handler
FedEx Ground
02.2024 - Current
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
Inbound Putaway
Grainger
01.2024 - Current
Rural Carrier Associate
Post Office
06.2021 - 02.2024
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods.
Assistant Store Manager
Speedway
07.2022 - 11.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Manager
Sonic Drive-In
01.2021 - 07.2022
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced shortages 75% by holding staff accountable for excessive food waste and conducting shift inventories.
Cook
Wendy's
02.2019 - 12.2020
- Communicated closely with servers to fully understand special orders for customers.
- Ordered and received products and supplies to stock kitchen areas.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Student Government Secretary
Ivy Tech Community College
03.2018 - 06.2019
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Answered, responded to and transferred over 40 daily phone calls on multi-line phone system
Education
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05.2020
Skills
- Computer efficient
- Make good use of time
- Policies and procedures
- Excellent communication skills
- Coaching and mentoring
Timeline
Package Handler Trainer
FedEx
09.2024 - Current
Warehouse Package Handler
FedEx Ground
02.2024 - Current
Inbound Putaway
Grainger
01.2024 - Current
Assistant Store Manager
Speedway
07.2022 - 11.2022
Rural Carrier Associate
Post Office
06.2021 - 02.2024
Manager
Sonic Drive-In
01.2021 - 07.2022
Cook
Wendy's
02.2019 - 12.2020
Student Government Secretary
Ivy Tech Community College
03.2018 - 06.2019
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
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