Michelle Glowacki
Elgin,SC
Summary
Experienced Independent Life, Accident/Health Agent with a history of surpassing customer expectations.
Collaborative individual with expertise in providing exemplary service regarding benefits support to include employee education, enrollment and claims assistance. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Self Employed
01.2000 - Current
- Communicated benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Verified employees' benefits enrollment for accuracy and inputted all data into software systems.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Built relationships with vendors to foster quality service delivery.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Implemented open enrollment system to streamline benefits processes for employees.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.
Education
Master of Arts - Human Services Administration
Rider University
Lawrenceville, NJ05.1996
Bachelor of Arts - Communication
State University of New York At Oswego
Oswego, NY05.1992
Skills
- New Employee Enrollment
- Excellent written and verbal communication skills
- Creative problem-solving and strong interpersonal skills
- Excellent presentation skills
- Assertive self-starter with strong organizational skills
- Ability to work with little to no supervision
- Excels in face to face interviews with prospective customers while conveying the value of product benefits
- Managed and serviced accounts up to 1000 lives
- Exceptional customer service
- Ability to work on multiple projects and complete high-quality work against strict deadlines
- Benefits Explanation
- Employee Benefits Laws
- Proficient in the following enrollment platforms: EasyApps Online, Employee Navigator, Benefits Selection (Selerix)
Accomplishments
- #1 Personal Producer in the Country, 2014
- Perennial Heritage Club Qualifier with Allstate Benefits Company
- Perennial top producing Benefits Specialist in South Carolina for the Allstate Benefits Exclusive Agent Channel of Business
Certification
- LTC certification, LTC Connection, 2022
- Licensed in SC, NC, GA and FL
Timeline
Benefits Specialist
Self Employed
01.2000 - Current
Master of Arts - Human Services Administration
Rider University
Bachelor of Arts - Communication
State University of New York At Oswego
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