Michelle Goad
COPPERAS COVE,TX
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
8
8
years of professional experience
Work History
Independent Contractor
DoorDash
01.2023 - 01.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Private Nanny
Private Home
01.2020 - 01.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Housekeeper
Self-employeed
01.2019 - 01.2022
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
Home Health Aide
Private
01.2017 - 01.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Cashier/Photo Lab Technician
Walmart
01.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
Education
GED -
Central Texas College
Killeen, TXSkills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Childcare experience
- Home maintenance
- Elderly Care
- Strong Communication Skills
- Organizational abilities
- Quality Assurance
- Patient Care
- Housekeeping
Timeline
Independent Contractor
DoorDash
01.2023 - 01.2024
Private Nanny
Private Home
01.2020 - 01.2022
Housekeeper
Self-employeed
01.2019 - 01.2022
Home Health Aide
Private
01.2017 - 01.2018
Cashier/Photo Lab Technician
Walmart
01.2016 - 01.2017
GED -
Central Texas College