Michelle Godfrey
Orting,WA
Summary
Material processing professional with extensive experience in material handling and inventory control. Known for strong team collaboration and reliable adaptability to changing needs. Skilled in quality assurance and process improvement, with focus on achieving results.
Overview
13
13
years of professional experience
Work History
Material Processor
THE BOEING COMPANY
Everett, WA
08.2012 - 06.2020
- Operated material handling equipment to transport parts efficiently within production areas.
- Inspected materials for quality assurance, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflows and reduce processing times.
- Maintained accurate inventory records using automated tracking systems.
- Assisted in training new employees on safety protocols and operational procedures.
- Implemented process improvements that enhanced material processing efficiency.
- Coordinated with supply chain teams to ensure timely availability of materials for production cycles.
- Ensured compliance with all relevant regulations and company policies regarding material handling, storage, disposal, and processing by closely adhering to established guidelines.
- Ensured timely delivery of materials by coordinating with suppliers and transportation providers to maintain a consistent flow of resources.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Teller
Sound Credit Union
Bellevue, WA
10.2010 - 08.2012
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained up-to-date knowledge of credit union products and services to offer tailored solutions.
- Collaborated with team members to enhance branch operations and improve customer experience.
- Conducted routine audits of cash drawers to ensure compliance with internal controls and security protocols.
- Educated customers on digital banking tools, promoting self-service options for convenience.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Monitored and reported suspicious activity in line with bank security policies.
Barista
Fred Meyer Starbucks
Lynnwood, WA
08.2007 - 09.2010
- Crafted high-quality beverages with attention to customer preferences and seasonal trends.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Maintained cleanliness and organization of workspaces in compliance with health standards.
- Operated espresso machines and brewing equipment efficiently to meet demand during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Associate of Science - General Studies
Edmonds Community College
Lynnwood, WA06.2010
Skills
- Loading and unloading
- Shipping and receiving
- Warehouse organization
- Material identification
- Pallet jack operation
- Stock control
- Stock replenishment
- Multitasking
- Customer relations
- Self motivation
Timeline
Material Processor
THE BOEING COMPANY
08.2012 - 06.2020
Teller
Sound Credit Union
10.2010 - 08.2012
Barista
Fred Meyer Starbucks
08.2007 - 09.2010
Associate of Science - General Studies
Edmonds Community College