Michelle Godinez

General Manager

McDonald's

03.2012 - Current

Monitored financial performance, set budgets and controlled expenses to deliver a good PAC.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies and waste
Effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed employee reviews, training and schedules.
Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
Regulated inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Skilled at working independently and collaboratively in a team environment.