Michelle Gomez
Providence,RI
Summary
Results-driven and customer-focused sales professional with 10+ years of experience in Hospitality and Sales. Proven track record of exceeding sales targets and driving revenue growth. Adept at building strong client relationships and delivering exceptional customer service. Seeking a challenging role to utilize skills, leverage expertise in sales strategies, team leadership, and driving business growth.
Overview
16
16
years of professional experience
Work History
Regional Shop In-Home Design Sales Consultant
Blinds To Go
10.2015 - 05.2023
- Provided exceptional customer service by actively listening to client needs, recommending tailored design solutions, and ensuring timely and accurate order fulfillment, resulting in customer satisfaction and closing rate over 90%.
- Devised and implemented effective strategies to generate new leads and expand client base, resulting in growing profits by 10% or more compared to previous period.
- Enhanced team agility and performance by training and mentoring both new and existing sales representatives. Through regular feedback sessions, supported their professional growth and contributed to overall success of team.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Head Bartender/Bar Manager
Pawtucket Country Club
04.2009 - 10.2015
- Applied comprehensive knowledge of wine, spirits, and beer to increase weekly beverage sales.
- Conducted inventory, reduced liquor costs by 40%.
- Train FOH employees on service standards and member/guest interactions.
- Collaborated and negotiated with various departments, vendors, and suppliers to meticulously plan and execute weddings, parties, and similar events, ensuring exceptional experiences for guests.
- Closed out cash register and prepared cashier report at close of business
Office Manager
New England Sun Control
09.2007 - 10.2010
- Streamlined office operations by implementing efficient filing systems, resulting in improved organization and accessibility of documents.
- Developed and executed cost-effective strategies for office supplies procurement, resulting in 15% reduction in annual expenses.
- Reconciled financial reports and managed processing of accounts payable and receivables with Intuit Quickbooks software, ensuring accurate and up-to-date financial records.
- Coordinated and scheduled daily activities as well as driving routes for crew members, ensuring efficient and organized operations.
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
Skills
- Fluent in English and Spoken Spanish
- Strong communicator
- Sales-driven
- Customer-focused
- Market Research
- Detail-oriented
- Creative
- Problem-solving
- Negotiating skills
- Leadership
- Teamwork
- Organization
- Territory management
- Closing techniques
- Event Planning
- Computer skills: Google G Suites, Word, Excel, Powerpoint and Intuit Quickbooks
Timeline
Regional Shop In-Home Design Sales Consultant
Blinds To Go
10.2015 - 05.2023
Head Bartender/Bar Manager
Pawtucket Country Club
04.2009 - 10.2015
Office Manager
New England Sun Control
09.2007 - 10.2010
No Degree - Marketing
Rhode Island College
References
Upon Request.
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