Michelle Gomez
San Bernardino,CA
Summary
Driven professional with a proven track record at La Loma FCU, excelling in customer service and data entry, demonstrating meticulous attention to detail and robust teamwork. Enhanced processing efficiency and reduced errors, leveraging skills in team collaboration and regulatory compliance. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
34
34
years of professional experience
Work History
ACH Processor/Accounting Specialist
La Loma FCU
02.2004 - Current
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Cashier
Bed, Bath & Barks
03.2016 - 10.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
Cashier Team Lead
Albertsons Market
02.1991 - 02.2004
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Allan Daily High School
Glendale, CA05.1989
Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
Timeline
Cashier
Bed, Bath & Barks
03.2016 - 10.2020
ACH Processor/Accounting Specialist
La Loma FCU
02.2004 - Current
Cashier Team Lead
Albertsons Market
02.1991 - 02.2004
High School Diploma -
Allan Daily High School