Michelle Gonzales
Houston,Texas
Summary
Organized and dedicated Individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Enthusiastic Individual with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Residential Real Estate Agent
Berkshire Hathaway HomeServices
06.1999 - Current
- Excellent interpersonal and administrative skills.
- Pro-active approach to problem-solving and strong decision-making skills.
- Handle incoming inquiries, emails and phone calls, providing prompt and professional responses
- Serve as a liaison between the client and third party vendors facilitating effective communication and collaboration.
- Monitoring and managing clients data, ensuring accuracy, confidentiality, and compliance with state regulations.
- Act as a problem solving partner for clients issues requiring immediate attention, assessing complex situations and providing guidance to ensure prompt and satisfactory resolution.
- Assist in developing strategies, and processes to enhance overall service delivery and customer satisfaction.
- Prepare presentations, reports and documents for clients purchasing and selling real estate and ensuring accuracy, clarity and professionalism.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ability to handle detailed and confidential information with appropriate discretion.
Education
Accounting
New Mexico State University
Las Cruces, NMPhysical Therapy Assistance
Houston Community College
Houston, TXSkills
- Data Collection
- Administrative Support
- Self Starter
- Database Administration
- Excel Spreadsheets
- Documentation
- Risk Management
- Microsoft Office
- Time Management
- Business Writing
- Marketing
- Phone Call Answering
- Customer Relations
Accomplishments
- Earned "Leading edge Society Award" in 2022 and 2021.
- Selected to serve on the HAR Professional Development Advisory Group
Certification
- Licensed Residential Real Estate Agent - June 1999 to Current
Timeline
Licensed Residential Real Estate Agent
Berkshire Hathaway HomeServices
06.1999 - Current
Accounting
New Mexico State University
Physical Therapy Assistance
Houston Community College
- Licensed Residential Real Estate Agent - June 1999 to Current
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