Michelle Gonzales

• Update private labeled distributor stock status in database.
• Manage the allograft return process.
• Assist Quality with audit preparation.
• Assist with information and documentation for complaints investigation and recalls.
• Assist management with special projects.
• Send weekly reports to internal sales team.
• Prepare and maintain necessary distribution documents for management.
• Send monthly inventory reports to private label customers.
• Receive and respond to customer requests via letters, emails, telephone calls and in-person interactions.
• Gather and organized materials to support operations.
• Coach employees through day-to-day work and complex problems.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Managed file archival and information retrievals.

• Supervised a team of 7 pharmacy technicians at one location and 2 pharmacy technicians at a second location.
• Developed policies and procedures for effective pharmacy management.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained newly hired pharmacy technicians.
• Helped process over 350 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Collaborated with store owner to maintain daily operations.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.

Delivered a high quality of service to all internal and external customers. Ensured all general requests for allograft tissue are met in an efficient and timely manner.

Order Entry

• Received, prepared and recorded all order information
• Processed and edited customer orders to ensure accurate information is entered
• Monitored back order issues when necessary

Returns and Inventory Control

• Arranged for tissue return and ensured all documentation is complete
• Ensured return credits were processed accurately and in a timely basis
• Obtained signatures from the correct authority
• Received and manages returned product(s)
• Maintained inventory accountability for finished goods

• Used multi-lined telephonic system to answer inbound and outbound calls regarding Prescription Clarification , processing refill requests, and verifying eligibility.
• Decreased Medicare Part B audit errors from 81% down to 31% in 3 months.
• Responsible for purchasing production supplies, medicines, medical supply, devices and compound ingredients for the organization.
• Accurately read and enter prescription information into the system Prepared and labeled medication for Pharmacist dispensing Delegate workflow for all employees and Monitor daily production.
• Prepares and analyze daily production reports as requested by upper management.
• Research and track prescription orders to help expedite urgent patient /physician requests.
• Accountable for daily production and quality goals as defined by upper management.
• Train new pharmacy technicians.
• Conducted Inventory audits.
• Responsible for all prescription insurance audits including Medicare Part B.
• Responsible for drivers and daily routes for prescription deliveries.

• Helped assign technicians their duties Monitored and prioritized workflow Accurately read and enter prescription information into the system Assisted pharmacist with phone calls and patient services Called physicians and health care providers' offices for prescription clarification and refillapproval Adjudicated orders for all Q Pharmacy locations Assisted Pharmacists and call center for Q Pharmacy and customers Trained new hires Prepared and labeled medication for Pharmacist dispensing Ordered medications and help control inventory Cashier Customer service specialist (handled all customer complaints for Q Pharmacy).

• Accurately read and entered prescription information into the system Assisted pharmacist with phone calls, patient services and therapeutic interventions Called physicians and health care providers offices for prescription clarification and refill approval.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.

• Assisted with computer problems, trained new employees, and assisted with priority orders Managed old order report, corrected prescriptions and completed special work assignments/projects Kept management staff apprised of employee concerns/work issues and discussed ways to improve the department. Accurately read and entered prescription information into the system.