Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Gonzales

Marysville,CA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

7
7
years of professional experience

Work History

Cashier

Dollar General Market
Olivehurst, CA
07.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.

Home Care Provider

Frank Gonzales
Lincoln, CA
11.2023 - Current
  • Provided transportation to medical appointments and errands.
  • Educated family members on proper care techniques for their loved one.
  • Provided companionship through conversation and recreational activities.
  • Collaborated closely with families to provide support and guidance.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.

Retail Sales Manager

Walmart
Woodland, CA
09.2018 - 11.2023
  • Established relationships with vendors, suppliers, and other partners.
  • Ensured compliance with company policies and procedures by all staff members.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Coordinated with other departments within the organization.
  • Monitored employee performance and provided feedback to improve productivity.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Maintained a clean work environment to promote safety standards.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Managed a team of sales associates, ensuring high levels of customer service and sales performance.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
  • Set individual and team sales goals, motivating staff to meet and exceed these targets.
  • Collaborated with the HR department to recruit, hire, and onboard new sales staff.
  • Demonstrated knowledge of audit and compliance standards.
  • Fostered a positive work environment, encouraging teamwork and employee engagement.

Food Service Worker

Taco Bell Restaurant
Folsom, CA
03.2017 - 09.2018
  • Followed established cash handling procedures when collecting payment from customers.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Delivered food orders promptly and accurately to guests tables.
  • Performed opening and closing duties as assigned by management.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Cleaned kitchen areas, equipment and utensils.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Ensured that all foods were prepared according to health department regulations.
  • Utilized point-of-sale systems for taking orders from customers.
  • Operated dishwashing machines safely and efficiently.
  • Properly stored all leftover food items after each shift.
  • Replenished condiments at customer tables as needed.

Education

Medical Assisting

Kaplan College
Sacramento, CA
05-2009

GED -

Marysville High School
Marysville, CA
06-1995

Skills

  • Cash Register Operation
  • POS Systems
  • Cash Handling
  • Payment Collection
  • Payment Processing
  • Customer Assistance
  • Returns processing
  • Drawer balancing
  • Customer Service

References

References available upon request.

Timeline

Cashier

Dollar General Market
07.2024 - Current

Home Care Provider

Frank Gonzales
11.2023 - Current

Retail Sales Manager

Walmart
09.2018 - 11.2023

Food Service Worker

Taco Bell Restaurant
03.2017 - 09.2018

Medical Assisting

Kaplan College

GED -

Marysville High School

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