Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Michelle Trujillo

San Antonio,TX

Summary

Dynamic and detail-oriented professional with extensive experience at American Surgical Professionals, excelling in patient care and medical scheduling. Proven ability to enhance patient satisfaction through effective communication and meticulous insurance verification. Skilled in EMR systems and dedicated to maintaining high-quality standards in a fast-paced healthcare environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Baptist Westover Hills
San Antonio , TX
04.2024 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Followed directions of licensed nurses to administer medications and treatments.

Receptionist

American Surgical Professionals
San Antonio, TX
02.2022 - 10.2022
  • Greeted patients and provided them with information and assistance.
  • Handled calls, collected personal information, and created appointments.
  • Utilized booking systems and handled correspondence between patients and doctors.
  • Managed office mail, payroll distribution, and the physical setting of the front office.
  • Instructed patients to perform certain tasks prior to being seen.
  • Distributed and collected patient forms to be filed. Managed office mail, payroll distribution, and the physical setting of the front office.

PCA Personal Care Assistant

Baptist Health System
San Antonio, TX
01.2019 - 10.2020
  • Recognizes and reacts to emergent patient care situations (e.g., initiating basic life support, controlling bleeding, managing behavior crises) to ensure immediate patient safety and stability.
  • Performs nursing procedures within scope of practice (e.g., catheterization, colostomy care, simple dressings, applying braces/prosthetics) to directly address patients' physical needs.
  • Implements interventions to prevent/reduce hospital-acquired pressure ulcers and patient falls under RN/LVN direction, enhancing patient recovery and comfort.
  • Completes care assignments safely and timely, including vital signs, blood glucose testing, and pain scores, to monitor and maintain patient health.
  • Monitors patients per observation levels (e.g., 1:1 or close observation) to ensure safety and compliance with facility policies.
  • Provides emotional support to dying patients and families, fostering dignity and comfort in critical moments.
  • Uses appropriate equipment for safe patient handling (e.g., SCDs, lift equipment, glucometer) to prevent injury and support mobility.
  • Participates in group meetings to enhance patients' socialization and self-esteem, improving mental well-being.
  • Assists with surgical skin preparation (e.g., hair clipping, limb holding) to support critical procedures.
  • Transports patients safely using hand-off communication, ensuring continuity of care during movement.
  • Maintains a clean, safe environment for veterans, reducing risks like infection or hazards.
  • Documents care per policy (e.g., intake/output, weights, hourly rounding) to track patient progress accurately.
  • Reinforces patient and family teaching provided by the RN, aiding in understanding and compliance with care plans.
  • Motivates patients for learning and recreational activities, boosting quality of life.
  • Transports medications, supplies, equipment, blood, and specimens, supporting care logisics

Medical Receptionist

Kidz Now
San Antonio, TX
01.2018 - 03.2019
  • Greeting patients professionally both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Notifying providers of patient arrivals
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying financial records and collecting patient charges while filing and expediting third-party claims
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

Build a job descriptionHire your next Medical Receptionist today.

Unit Clerk

CHRISTUS Health
San Antonio, TX
11.2007 - 05.2017
  • Recognizes and reacts to emergent patient care situations (e.g., initiating basic life support, controlling bleeding, managing behavior crises) to ensure immediate patient safety and stability.
  • Performs nursing procedures within scope of practice (e.g., catheterization, colostomy care, simple dressings, applying braces/prosthetics) to directly address patients' physical needs.
  • Implements interventions to prevent/reduce hospital-acquired pressure ulcers and patient falls under RN/LVN direction, enhancing patient recovery and comfort.
  • Completes care assignments safely and timely, including vital signs, blood glucose testing, and pain scores, to monitor and maintain patient health.
  • Monitors patients per observation levels (e.g., 1:1 or close observation) to ensure safety and compliance with facility policies.
  • Provides emotional support to dying patients and families, fostering dignity and comfort in critical moments.
  • Uses appropriate equipment for safe patient handling (e.g., SCDs, lift equipment, glucometer) to prevent injury and support mobility.
  • Participates in group meetings to enhance patients' socialization and self-esteem, improving mental well-being.
  • Assists with surgical skin preparation (e.g., hair clipping, limb holding) to support critical procedures.
  • Transports patients safely using hand-off communication, ensuring continuity of care during movement.
  • Maintains a clean, safe environment for veterans, reducing risks like infection or hazards.
  • Documents care per policy (e.g., intake/output, weights, hourly rounding) to track patient progress accurately.
  • Reinforces patient/family teaching provided by RN, aiding in understanding and compliance with care plans.
  • Motivates patients for learning and recreational activities, boosting quality of life.
  • Transports medications, supplies, equipment, blood, and specimens, supporting care logistics.
  • Participates in equipment inventory processes, ensuring availability of necessary tools.

Receptionist

San Antonio Orthopedic Group
San Antonio, TX
08.2008 - 09.2010
  • Greeted patients and provided them with information and assistance.
  • Handled calls, collected personal information, and created appointments.
  • Utilized booking systems and handled correspondence between patients and doctors.
  • Managed office mail, payroll distribution, and the physical setting of the front office.
  • Instructed patients to perform certain tasks prior to being seen.
  • Distributed and collected patient forms to be filed.Managed office mail, payroll distribution, and the physi
  • Answered phone calls, greeted patients, and handled schedules.
  • Instructed patients to perform certain tasks prior to being seen.
  • Managed correspondence between doctors and other office personnel.
  • Handled all office accounting responsibilities.

Optician

Vision Now
San Antonio, TX
09.2005 - 02.2008

The duties and responsibilities of an optician include:

Jobted+4

  • Making corrective eyewear
  • Measuring and checking lenses to ensure they are free of defects
  • Cutting the lenses and grinding and polishing the edges
  • Performing eye examinations
  • Providing technical assistance and support to customers with regard to lenses and frames
  • Repairing or replacing damaged or defective frames and glasses
  • Ordering lenses, glasses and other material for the store
  • Receiving prescriptions from customers for contact lenses or eyeglasses
  • Measuring the faces and eyes of customers, including the distance between pupils
  • Assisting customers in choosing eyeglass frames and lenses
  • Writing work orders for laboratory techs and providing them with the information needed to make new lenses
  • Working with customers to ensure that eyeglasses fit properly
  • Analyzing eye examinations and the grade of patients' vision from the optometrist or ophthalmologists' prescriptions and designing appropriate lenses to improve their sight
  • Ensuring that the patient is comfortable with the customized lenses

Optician

Wal-Mart
San Antonio, TX
10.1998 - 08.2000
  • Making corrective eyewear
  • Measuring and checking lenses to ensure they are free of defects
  • Cutting the lenses and grinding and polishing the edges
  • Performing eye examinations
  • Providing technical assistance and support to customers with regard to lenses and frames
  • Repairing or replacing damaged or defective frames and glasses
  • Ordering lenses, glasses, and other materials for the store.
  • Receiving prescriptions from customers for contact lenses or eyeglasses
  • Measuring the faces and eyes of customers, including the distance between pupils
  • Assisting customers in choosing eyeglass frames and lenses
  • Writing work orders for laboratory techs and providing them with the information needed to make new lenses
  • Working with customers to ensure that eyeglasses fit properly
  • Analyzing eye examinations and the grade of patients' vision from the optometrist or ophthalmologists' prescriptions and designing appropriate lenses to improve their sight
  • Ensuring that the patient is comfortable with the customized lenses.

Education

High school diploma -

John Jay High School
San Antonio, TX
05.1992

Skills

  • Insurance verification
  • Laundry
  • Communication skills
  • Quality Assurance
  • Anatomy Knowledge
  • Patient Care
  • Physiology Knowledge
  • Clerical Experience
  • Cerner
  • Customer service
  • Medical Coding
  • Medical Billing
  • Home care
  • QuickBooks
  • Data collection
  • Accounting
  • EMR Systems
  • Transcription
  • CPT Coding
  • Medical Terminology
  • Medical Scheduling
  • Nursing
  • 10 key calculator
  • Computer Skills
  • Epic
  • Hospital Experience
  • Experience Administering Injections
  • Medical Office Experience
  • Medical receptionist
  • Caregiving
  • Medical Records
  • ICD-9
  • HIPAA
  • Medical collection
  • Vital Signs
  • Phone Etiquette
  • Laboratory Experience
  • ICD-10
  • Triage
  • Workers' Compensation
  • Documentation review
  • Office Management

Certification

  • CPR Certification
  • First Aid Certification

Personal Information

Authorized To Work: US

Timeline

Patient Care Technician

Baptist Westover Hills
04.2024 - Current

Receptionist

American Surgical Professionals
02.2022 - 10.2022

PCA Personal Care Assistant

Baptist Health System
01.2019 - 10.2020

Medical Receptionist

Kidz Now
01.2018 - 03.2019

Receptionist

San Antonio Orthopedic Group
08.2008 - 09.2010

Unit Clerk

CHRISTUS Health
11.2007 - 05.2017

Optician

Vision Now
09.2005 - 02.2008

Optician

Wal-Mart
10.1998 - 08.2000

High school diploma -

John Jay High School
Michelle Trujillo