Michelle Gonzalez
Quincy,MA
Summary
Hardworking (Bartender and Server) with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet guest needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
The Friendly Toast
Newton, MA
08.2024 - 07.2025
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Bartender/Server Trainer/Service Professional
Yard House Restaurant
Naples, FL
12.2018 - 08.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Fulfilled guest by topping off drinks and anticipating condiments, napkins and other needs.
- Greet guest, answer questions and recommend specials, wine and desserts
- Provided exceptional service to a high volume of daily customers.
- Explain happy hour during happy hour time
- Plate food and assessed plate presentation to maintain the highest standard of food quality.
- Trained new employees to perform duties
- Sent orders to kitchen staff by DASH
- Requested photo identification from the guest ordering alcoholic beverages to verify legal age.
- Take care of service well and make sure guest drinks get out on time
- Upsold guest from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restaurant Manager
Yard House Restaurant
Boston, Massachusetts
10.2022 - 08.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Implemented strategies designed to increase revenue through upselling techniques.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved conflicts among employees in an effective manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
Hostess
True Food Kitchen
Naples, FL
03.2018 - 10.2019
- Shift leader for hostess
- Greet Guest
- Open door for guest
- Answer the phone
- Seat Guest
- Take care of reservations/call make sure they are still coming in
- Take care of bathrooms during shift and as well as end of shift
- Clean station at the end of the shift
- When seating guest making sure they are happy with their table
- Open Table(2years)
Education
Barron Collier High School
Naples, FL05.2018
Criminal Justice
Florida SouthWestern State College
Fort Myers, FLSkills
- Bilingual (Spanish& English)
- Serv Safe(Certificate)
- TIPPS Certified
- Have Experienced Using Toast POS as well as DASH POS (Darden)
- Hospitality Service Expertise
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Server/ Bartender
The Friendly Toast
08.2024 - 07.2025
Restaurant Manager
Yard House Restaurant
10.2022 - 08.2024
Bartender/Server Trainer/Service Professional
Yard House Restaurant
12.2018 - 08.2024
Hostess
True Food Kitchen
03.2018 - 10.2019
Barron Collier High School
Criminal Justice
Florida SouthWestern State College
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