Michelle Gonzalez
Orlando,FL
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and boosting sales, as demonstrated at Paradiso Disney Springs. Skilled in cash handling and exceptional customer service, I excel in high-volume dining environments, fostering team collaboration and leadership. My approach consistently improves guest engagement and service efficiency, contributing to significant performance improvements. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Paradiso Disney Springs
02.2024 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Marketing Associate
Blaze Marketing Solutions
01.2024 - 04.2024
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Developed marketing strategies and resolved problems to drive sales.
- Developed compelling presentations for internal stakeholders and external clients, showcasing marketing successes.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
Server
Millers Ale House
11.2020 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
City Pub Orlando
03.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Shift Leader
Buffalo Wild Wings, BWW
07.2022 - 04.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Marriott
05.2022 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Timber Creek High School
Orlando, FL05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales expertise
- Sales Techniques
- Food safety understanding
- Order Accuracy
- Performance Improvement
- Suggestive Selling
- Allergy awareness
- Food sales and promotion
- Item promotion
- Foreign language proficiency
- Team Player
- Reliable and Responsible
- Team Leadership
- High Energy and Stamina
Languages
Spanish
Native or Bilingual
Timeline
Server
Paradiso Disney Springs
02.2024 - 04.2024
Marketing Associate
Blaze Marketing Solutions
01.2024 - 04.2024
Server
City Pub Orlando
03.2023 - 11.2023
Server Shift Leader
Buffalo Wild Wings, BWW
07.2022 - 04.2023
Bartender
Marriott
05.2022 - 07.2022
Server
Millers Ale House
11.2020 - 02.2024
High School Diploma -
Timber Creek High School