Michelle Goode
Virginia Beach,VA
Summary
Professional with 10 years of experience operating and protecting customer-facing digital platforms in corporate environments, now transitioning into a Security Operations role. Extensive background in monitoring web systems, investigating anomalies, coordinating response during high-impact incidents, and mitigating reputational and operational risk. Bringing a business-aware, incident-driven mindset to a SOC Analyst position, supported by hands-on cybersecurity training and a strong foundation in security fundamentals.
Overview
11
11
years of professional experience
Work History
Brand Manager
WiGL Inc
Hampton, VA
01.2021 - Current
- Led monitoring and coordination of digital platforms supporting brand-critical operations, identifying availability, performance, and trust-impacting risks across web and cloud-based systems.
- Supported digital transformation initiatives, including cloud migration and data analytics adoption, with a focus on platform reliability, access controls, and operational risk reduction.
- Coordinated cross-functional response efforts during high-impact digital issues, ensuring consistent messaging, rapid escalation, and alignment between technical and business stakeholders.
- Evaluated and onboarded new technologies and third-party platforms, assessing operational risk, data exposure, and integration impact prior to deployment.
- Analyzed market, user behavior, and platform performance data to identify anomalies, emerging risks, and opportunities to strengthen brand trust and system resilience.
- Oversaw execution of digital initiatives while monitoring for issues impacting availability, integrity, and customer confidence.
- Partnered with senior leadership to align technology usage with business objectives, risk tolerance, and industry best practices.
Community College Instructor
Virginia Peninsula Community College
Hampton, VA
01.2015 - Current
- · Develop and deliver engaging course content related to communication theories, public speaking, and interpersonal communication.
- · Facilitate class discussions, group activities, and presentations to enhance students' communication skills and critical thinking.
- · Provide constructive feedback on assignments, presentations, and communication projects to support student growth and improvement.
- · Incorporate real-world examples and current events to demonstrate the practical applications of communication concepts in various contexts.
- · Collaborate with colleagues and campus resources to ensure an inclusive and effective learning environment for students of diverse backgrounds and learning styles.
Web & Digital Marketing Coordinator
G38 Consulting, LLC
Hampton, VA
01.2018 - 05.2022
- Managed and monitored corporate web platforms, ensuring consistent availability, integrity, and user trust across client-facing systems.
- Investigated website anomalies, abuse reports, and suspicious activity patterns, coordinating with internal teams and vendors to resolve issues.
- Analyzed web analytics, traffic patterns, and performance metrics to identify trends, outliers, and potential indicators of compromise.
- Collaborated with cross-functional teams and third-party vendors during incident response and remediation efforts affecting digital platforms.
- Maintained awareness of evolving digital threats, platform risks, and industry best practices impacting web security and operational stability.
Marketing Communications Coordinator
Old Dominion University
Norfolk, VA
08.2015 - 01.2018
- Executed digital communication initiatives supporting high-visibility platforms, with ongoing monitoring of engagement metrics and system performance.
- Created and maintained content across multiple digital channels while monitoring for inconsistencies, outages, or trust-impacting issues.
- Tracked and analyzed performance metrics to identify abnormal behavior and support data-driven response decisions.
- Coordinated cross-functional teams to ensure consistent messaging during time-sensitive initiatives and issue resolution efforts.
- Supported execution of large-scale events and campaigns, managing logistics, communication flow, and issue escalation during live operations.
Education
Master of Arts - Lifespan & Digital Communication
Old Dominion University
Norfolk, Virginia, VA12-2025
Bachelor of Arts - Media & Communication
Temple University
Philadelphia, PA05-2013
Skills
- Data analysis
- Digital communications
- Cross-functional collaboration
- Project management
- Market research
- Compliance standards
- Access control
- Web security
Languages
Spanish
Professional
Accomplishments
Cybersecurity (Graduate Certificate) - Old Dominion University
Timeline
Brand Manager
WiGL Inc
01.2021 - Current
Web & Digital Marketing Coordinator
G38 Consulting, LLC
01.2018 - 05.2022
Marketing Communications Coordinator
Old Dominion University
08.2015 - 01.2018
Community College Instructor
Virginia Peninsula Community College
01.2015 - Current
Master of Arts - Lifespan & Digital Communication
Old Dominion University
Bachelor of Arts - Media & Communication
Temple University