Summary
Overview
Work History
Education
Certification
Timeline
Generic

Michelle Goodman

Dublin,VA

Summary

A highly motivated educator with 17 years of experience as a registered nurse. Strong clinical and people skills, with experience providing education to a diverse population. Professionally trained to ensure high standards of culturally competent learning for a variety of students.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Professor

New River Community College
09.2021 - Current
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Proctored exams and provided remediation for learning improvement.
  • Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for nursing curriculum.
  • Guides the training and education of nursing students.
  • Works with clinical partners to establish professional education goals.

Psychiatric Mental Health Nurse

HCA Pulaski Behavioral Health Unit
10.2021 - Current
  • Listen to patients needs and interpret them accurately
  • Provide treatment to patients and ensure medications are correctly administered
  • Work to understand the source of patients’ disorders
  • Assist patients to overcome their mental health problems
  • Assist patients to cope or manage their emotions effectively
  • Conduct one-on-one therapy sessions or group sessions with patients
  • Prepare patients’ records and also maintain the records efficiently
  • Monitor patients progress with their families
  • Ensure the coordination of all related mental health services
  • Conduct risk assessment on patients
  • Ensure that all legal requirements are complied with to the letter
  • Recommend patients to psychiatrists and psychologists for further examination
  • Assist patients to develop social skills.

After Hours Triage

Amedisys Home Health
10.2020 - 10.2021
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
  • Offered patient education and advice related to and including pre- and post-operative instructions, medication administration, follow-up appointments and symptoms indicating emergency care.

Director of Sales and Clinical Operation

Interim Healthcare
11.2019 - 04.2020
  • Developed and executed strategic plans to achieve sales targets.
  • Created and communicated sales goals and ensured C-level executives were informed on the progress of those goals.
  • Built and maintained long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
  • Ensured compliance with all regulations, laws, policies and procedures.
  • Educated all staff members about state, federal, and accreditation requirements.
  • Ensured that all services were billed as provided to the proper payor source.
  • Collaborated with appropriate staff to complete billing adjustments and maintenance of accurate records of these adjustments.
  • Directed weekly business development and management team meetings with all appropriate staff.
  • Participated in marketing activities, overseeing staff recruitment, hiring, assignment, evaluation and guidance to ensure employment of qualified staff.

Hospice Telephone Triage Coordinator

Professional Healthcare Resources
11.2018 - 11.2019
  • Phone triage, assessed the needs of terminally ill hospice and palliative patients and families by phone, with special attention to the symptoms and comfort of the dying patient; provide immediate problem-solving support.
  • Contacted covering MD's to obtain needed medications, arrange for nursing visit if needed, and/or provide follow-up communication to other Hospice staff regarding patient/family needs.
  • Worked collaboratively with the interdisciplinary hospice group with the goals of anticipating changes in the patient's condition and avoiding crises.

Area Director of Quality Assurance

Professional Healthcare Resources
11.2018 - 11.2019
  • Directed the development and implementation of company clinical quality improvement programs standards, policies and procedures, educational materials, and measurable project plans to meet PHR expectations and future advancement
  • Collaborated with Branch Administrators and Vice President of Branch Operations to monitor and improve employee practices to reflect values and be cost-effective in home health, hospice and personal care services
  • Monitored, audited, analysed, and completed regular reporting activities, to assists the Vice President of Clinical Program Development and the Vice President of Branch Operations in making optimal operational decisions.
  • Supported the day-to-day business development operations.
  • Interpreted company and industry policies and regulations for compliance and implemented changes to stay current and competitive in home Health and hospice patient care processes
  • Served as an expert for regulatory and compliance issues, policies and procedures
  • Developed and managed quality assurance and coding team here and abroad to meet CMS Conditions of Participation
  • Provided education and training to clinicians and management to keep current on policies and procedures and CMS requirements

Senior Executive Director

Kindred at Home
06.2013 - 10.2018
  • Multi site experienced in VA/MD, training Administrators, Clinical Managers and staff how to perform and monitoring their QA, while identifying operational training needs and developing processes in response to identified needs in order to improve revenue per episode and timely days to final.
  • Provided leadership to the organization by directing the daily patient care and business operations. Servant based leadership training.
  • Knowledgeable of ICD-10 and OASIS coding.
  • Multi-site healthcare operations experience with strong focus on sales, business development, and compliance.
  • Set and achieved goals for sales revenue and market growth.
  • Developed annual branch budget and monitor expenditures. Analyze gross profit factors, market conditions, business volume/mix, competition and operational costs.
  • Partner with Sales counterpart to ensure continued branch growth by expanding new and existing client base. Develop, manage and support sales initiatives.
  • Demonstrated ability to build cohesive teams and cross functional relationships. Excellent oral and written communication skills including strong facilitation skills and the ability to interact effectively with all levels of management and staff.
  • Responsible for the overall clinical and financial operations of a home care branch, including taking action, making decisions and shaping team priorities to achieve branch clinical and operational goals. Is proactive, responsive and resourceful.
  • Developed and establish criteria and/or work procedures to achieve a high level of quality, productivity or service.
  • Extensive knowledge of Medicare requirements and federal regulations with strong analytical skills to interpret and apply regulatory requirements.

Occupational Health Nurse

Kollmorgen-Danaher Corp.
08.2010 - 01.2013
  • Coordinated and managed Disaster Preparedness and Evacuation Planning, while training and supervising Quick Response Team.
  • Learned and managed large MSDS, Material Safety Data Sheet electronic library and tracking system quickly and extensively.
  • Coordinated Hearing Conservation Program and Respiratory Medical Program compliance.
  • Provided emergent care to industrial accident victims and ill employees.
  • Collaborated with Medical Director to develop facility accident and injury protocols.

Owner/Operator

Orchard Hills Private Care Home
07.2009 - 10.2011
  • Responsible for overseeing both administrative and clinical activities in facility on a daily basis and ensuring that all operations fall within guidelines set forth by local, state, and federal agencies.
  • Performed all accounting and payroll duties.
  • Conducted monthly meetings, and educational in-services.
  • Hired, oriented, and mentored facility staff.

Clinical Operations Manager

Medi Home Health and Hospice
06.2008 - 07.2009
  • Responsible for QA/PI and ICD-9 coding activities, data tracking for performance review and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and process. Competently performs patient care assignments and staff management activities.
  • Participated in performance improvement activities, maintains ongoing clinical knowledge through internal and external training programs. Provided interpretation of knowledge and direction to staff.
  • Developed, planned, implemented, analyzed and organized clinical operations.
  • Provided strong communication skills for team development and team-building through positive support and solutions, staff management, recruitment and selection, employee relations, training, and workplace safety.

Education

Psychiatry And Mental Health Nurse Practitioner

Walden University
Minneapolis, MN
08.2023

Master of Arts - Management and Leadership

Liberty University
Lynchburg, VA
2015

Bachelor of Science - Nursing

Old Dominion University
Dublin, VA site
2013

Associate of Applied Science - Nursing

New River Community College
Dublin, VA
2005

Certification

  • Electroconvulsive Therapy Mini Fellowship, Emory University School of Medicine - 8.00 Contact Hours, 2022
  • Addiction Treatment for Healthcare Providers, Yale University - 11.00 Contact Hours, 2022
  • Ketamine-Assisted Psychotherapy, Integrative Mental Health for You - 1.25 Contact Hours, 2022
  • ACEN, Self-Study Forum 10.00 Contact Hours, 2023
  • NurseTim Incorporated, CBC from the Ground Up- I, II, III, IV, 4.00 Contact Hours, 2023
  • NurseTim Incorporated, Ethics: Nurse Educators Make a Difference, 1.00 Contact Hours, 2023
  • American Psychiatric Association, Cognitive Behavioral Therapy for Suicidal Behavior, Contact Hours 1.00, 2022
  • Dept. of Corrections, DOC-PREA Fraternization for Non-Institutional Staff, 1.00 Contact Hours, 2023
  • Dept. of Corrections, DOC-Basic Gang and STG Awareness Training, 1.00 Contact Hours, 2023
  • Medline University, HIPAA: A Guide for Healthcare Workers, 2022
  • NurseTim Incorporated, Item Analysis Made Easy, 1.00 Contact Hours, 2023
  • NurseTim Incorporated, Test Item Writing: The Easy Way, 1.00 Contact Hours, 2023
  • NurseTim Incorporated, Expert Nurse to Novice Educator, 1.00 Contact Hours, 2023

Timeline

Psychiatric Mental Health Nurse

HCA Pulaski Behavioral Health Unit
10.2021 - Current

Assistant Professor

New River Community College
09.2021 - Current

After Hours Triage

Amedisys Home Health
10.2020 - 10.2021

Director of Sales and Clinical Operation

Interim Healthcare
11.2019 - 04.2020

Hospice Telephone Triage Coordinator

Professional Healthcare Resources
11.2018 - 11.2019

Area Director of Quality Assurance

Professional Healthcare Resources
11.2018 - 11.2019

Senior Executive Director

Kindred at Home
06.2013 - 10.2018

Occupational Health Nurse

Kollmorgen-Danaher Corp.
08.2010 - 01.2013

Owner/Operator

Orchard Hills Private Care Home
07.2009 - 10.2011

Clinical Operations Manager

Medi Home Health and Hospice
06.2008 - 07.2009

Psychiatry And Mental Health Nurse Practitioner

Walden University

Master of Arts - Management and Leadership

Liberty University

Bachelor of Science - Nursing

Old Dominion University

Associate of Applied Science - Nursing

New River Community College

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Michelle Goodman