Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE GORMAN

Lyman

Summary

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.


Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Overview

20
20
years of professional experience

Work History

Owner

CG Tax Services
01.2005 - Current
  • I offer bookkeeping and tax preparation services, specializing in Self-Employed individuals.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Part-Time Breakfast Attendant

Holiday Inn Express Hotel Suites
08.2024 - 12.2024
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.

Part-Time Cashier/Server

Pete's Family Restaurant
04.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Office Manager/Lead Tax Preparer

Liberty Tax Service
01.2005 - 04.2014
  • Trained and supervised 10+ employees, as well as performed income tax preparation for individuals and businesses.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Accomplished multiple tasks within established timeframes.

Education

Certificate Program - Accounting

Spartanburg Technical College
Spartanburg, SC
05.2005

Skills

  • Accounting/Bookkeeping
  • Income Tax Preparation
  • Office Management
  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business management
  • Food preparation
  • Food and safety standards
  • Multitasking
  • Positive attitude

Timeline

Part-Time Breakfast Attendant

Holiday Inn Express Hotel Suites
08.2024 - 12.2024

Part-Time Cashier/Server

Pete's Family Restaurant
04.2024 - 12.2024

Owner

CG Tax Services
01.2005 - Current

Office Manager/Lead Tax Preparer

Liberty Tax Service
01.2005 - 04.2014

Certificate Program - Accounting

Spartanburg Technical College

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MICHELLE GORMAN