Michelle Goss
Tacoma,WA
Summary
Pharmacy technician with 20 years of experience, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Prior Authorization Appeals Technician
UnitedHealth Group (Optum RX)
11.2024 - 03.2025
- Processed pharmacy appeals remotely
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Reviewed and processed prior authorization requests, ensuring compliance with policies and guidelines.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Certified Pharmacy Technician (CPhT)
Community Healthcare Hilltop-Tacoma, WA
04.2019 - 06.2024
- Trained new pharmacy technicians on procedures and protocols, ensuring a smooth transition into their roles
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Established a solid reputation as a reliable technician who consistently delivered high-quality work within established deadlines.
- Improved pharmacy workflow through effective communication with team members, prioritizing tasks, and coordinating responsibilities.
Certified Pharmacy Technician
Walgreens Pharmacy-Tacoma, WA
07.2006 - 03.2019
- Managed medication dispensing processes ensuring accuracy and compliance with pharmacy regulations.
- Led initiatives to enhance customer engagement strategies, resulting in increased loyalty and repeat business.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Bachelor - Criminal Justice
American InterContinental University
Schaumburg, IL06.2023
License - Pharmacy Technician
Bryman College
Tacoma, WA01.2005
High School Diploma -
Wilson High School
Tacoma, WA06.2004
Skills
- FDA and HIPAA compliance
- Insurance billing
- Medication dispensing
- Pharmacy ethics
- Drug safety
- Drug inventory control
- Pharmacy law compliance
- Aseptic techniques
- Drug utilization review
- Resolving customer issues
Certification
- Pharmacy Technician WA State
Timeline
Prior Authorization Appeals Technician
UnitedHealth Group (Optum RX)
11.2024 - 03.2025
Certified Pharmacy Technician (CPhT)
Community Healthcare Hilltop-Tacoma, WA
04.2019 - 06.2024
Certified Pharmacy Technician
Walgreens Pharmacy-Tacoma, WA
07.2006 - 03.2019
Bachelor - Criminal Justice
American InterContinental University
License - Pharmacy Technician
Bryman College
High School Diploma -
Wilson High School