Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Grace

Meridian,Idaho

Summary

Dynamic dental receptionist with a proven track record at Blaisdell Dental Center, excelling in patient relations and insurance verification. Adept at multitasking and fostering trust through exceptional customer service, I effectively manage appointment scheduling and maintain HIPAA compliance, ensuring a seamless patient experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Blaisdell Dental Center
10.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Dental Receptionist

Family Dental Center
06.2021 - 08.2023
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
  • Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Facilitated patient education on oral health practices by providing informative brochures and resources.
  • Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.

Dental Assistant

Boise Endodontics
01.2018 - 01.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Improved patient care with meticulous attention to instrument sterilization and preparation.
  • Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
  • Implemented waste reduction initiatives in clinic, promoting environmental sustainability.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
  • Increased office efficiency by maintaining patient records with up-to-date information.
  • Improved dental procedure outcomes with accurate preparation of filling and crown materials.
  • Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Exposed, developed and mounted dental x-rays.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.

Education

Certificate of Technical Studies - Dental Assistanting

College of The Redwoods
Eureka, CA
06.1992

General Studies

Arcata High School
Arcata, CA
06.1990

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Punctual and reliable
  • Incoming call reception
  • Payment processing
  • Maintaining cleanliness
  • Insurance verification
  • Insurance billing
  • Patient scheduling
  • Front office management
  • Treatment room setup
  • Records management
  • Patient services
  • HIPAA compliance
  • Patient documentation
  • Office opening and closing
  • Billing procedures
  • Team collaboration
  • Data entry
  • Patient relations
  • Administrative support
  • Dental radiography
  • Mail sorting and distribution
  • Electronic dental record (EDR)
  • Dental staff support
  • Adept at multi-line phones
  • Type program proficiency
  • Electronic practice management (EPM)
  • Issue resolution
  • Financial plan options
  • Registered dental assistant license
  • Patient flow management
  • Rapport building
  • Friendly and outgoing
  • Verbal and written communication
  • Service oriented
  • Confidentiality
  • Billing department support
  • Appointment confirmation
  • Patient file management
  • Pleasant speaking voice
  • Medical chart management
  • Proficiency in program name
  • Computer proficiency
  • Customer service
  • Patient billing
  • Cash handling
  • Organization and time management
  • Adaptable and flexible
  • CPR certified
  • Documentation and recordkeeping
  • Problem-solving
  • Payment scheduling and collection
  • Flexible schedule
  • Insurance authorizations
  • Collaboration and teamwork
  • Sterilizing procedures
  • Appointment setting
  • Patient referral
  • Medical terminology
  • Calendar and appointment management
  • Time management
  • Payment plan options
  • Medical charting
  • Office management
  • Patient database maintenance
  • Preparing treatment rooms
  • Office coordination
  • Data entry software
  • Critical thinking
  • Supply ordering
  • Relationship building
  • Prescription refills
  • Pharmacy correspondence
  • Medical recordkeeping
  • Data management
  • Clerical support
  • Patient eligibility requirements
  • Electronic recordkeeping
  • Clinical support
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Taking client histories
  • Referral verification

Certification

CPR/First aid

Timeline

Dental Receptionist

Blaisdell Dental Center
10.2023 - Current

Dental Receptionist

Family Dental Center
06.2021 - 08.2023

Dental Assistant

Boise Endodontics
01.2018 - 01.2023

Certificate of Technical Studies - Dental Assistanting

College of The Redwoods

General Studies

Arcata High School
Michelle Grace