MICHELLE GRAHAM
District Heights,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager/Billing Coordinator/CMA
Capital Women's Care OB/GYN
11.2005 - Current
- Electronic medical billing, coding and claim edits.
- Handle staffing, new hires, termination and disciplinary
procedures. - Post receipts to appropriate general ledger accounts, managed office supplies and vendors.
Oversee call center operations - Oversee daily operations for a staff of 9 employees.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages
Certified Medical Assistant, Scheduler
A.M Sheikh & Associated
01.2005 - 10.2005
- Accounts receivable
- Prior authorization
- Surgical
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Documented vital signs and health history for patients in clinic and hospital environments
Certified Medical Assistant
A.G Chaudry M.D
06.2003 - 01.2005
- Patient triage
- Assist doctor while in exam room
- Medical billing
- Lab processing
- Appointment scheduling
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Medical Assisting
Ultrasound Diagnostic School
Landover, MD05.2003
Associate of Arts - Human Resource Management
American Public University System
Bladensburg High School
05.1998
Skills
- Senior Leadership Support
- Database Administration
- Written Communication
- Business Administration
- Project Management
- Clerical Support
- Office Supplies and Inventory
- Policy Implementation
- Workflow Optimization
- Calendar Management
- Account and Ledger Reconciliations
Certification
Medical Coding (10+ years)
EMR Systems (10+ years)
CPT Coding (10+ years)
ICD-10 (10+ years)
Insurance Verification (10+ years)
Medical billing (10+ years)
Certifications and Licenses
Certified Medical Assistant
CPR Certification
National Certified ECG Technician
Timeline
Office Manager/Billing Coordinator/CMA
Capital Women's Care OB/GYN
11.2005 - Current
Certified Medical Assistant, Scheduler
A.M Sheikh & Associated
01.2005 - 10.2005
Certified Medical Assistant
A.G Chaudry M.D
06.2003 - 01.2005
Medical Assisting
Ultrasound Diagnostic School
Associate of Arts - Human Resource Management
American Public University System
Bladensburg High School
Medical Coding (10+ years)
EMR Systems (10+ years)
CPT Coding (10+ years)
ICD-10 (10+ years)
Insurance Verification (10+ years)
Medical billing (10+ years)
Certifications and Licenses
Certified Medical Assistant
CPR Certification
National Certified ECG Technician
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