Michelle Grande
Independence,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and promptly mastering new skills.
Overview
28
28
years of professional experience
Work History
Union Steward
CWA Local 4340
Brecksville, OH
01.2016 - 10.2023
- Provided expertise and counsel for union members regarding labor-related issues.
- Aided in the resolution of conflicts between union members and management by assisting with grievance filing, hearing preparation, and conducting mediation sessions.
- Maintained accurate records of filed grievances by union members and diligently followed up on their resolution status.
- Ensured compliance with collective bargaining agreement for all grievance procedures.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations process
- Served as a liaison between company employees and employer and helped advocate/negotiate appropriate resolutions.
Sales and Service Representative
AT&T
Brecksville, OH
11.1995 - 09.2023
- Demonstrated success in exceeding sales goals by identifying customer needs and proposing solutions.
- Awarded "Best of the Best" in recognition of outstanding customer service and sales performance.
- Proven ability to connect with customers and build trust to develop and nurture long-term relationships.
- Fostered positing and trusting client relationships, resulting in 100% customer satisfaction.
- Communicate with multiple clients via email or phone to identify and resolve needs and grow accounts through cross-selling.
- Maintained up-to-date knowledge of sales strategies and product offerings.
- Service lead floor specialist working side by side with my peers to coach and execute successful business practices to equal success for both At&t and business customers.
- Obtained cross training in various positions to effectively assist team during high-volume periods.
- Responded to customer inquires, complaints, and request in a timely manner.
- Worked closely with other departments to ensure effective communication between teams
- Leveraged CRM system to manage sales activities and track sales performance.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Education
Master of Science - Business Management
University of Phoenix
Tempe, AZ12-2019
Bachelor of Science - Business
University of Phoenix
Tempe, AZ08-2017
General Management Certificate
University of Phoenix
Tempe, AZ01-2017
Associate of Arts - Concentration in Business Foundations
University of Phoenix
Tempe, AZ12-2015
Skills
- Positive and Professional Attitude
- Strong problem solving and leadership skills
- Exceptional customer services skills
- Effective Communication
- Attention to detail
- B2B sales skills
- Strong written and verbal skills
- Dependability and strong work ethic
- Sales Analysis
- Strong Client Relations
Timeline
Union Steward
CWA Local 4340
01.2016 - 10.2023
Sales and Service Representative
AT&T
11.1995 - 09.2023
Master of Science - Business Management
University of Phoenix
Bachelor of Science - Business
University of Phoenix
General Management Certificate
University of Phoenix
Associate of Arts - Concentration in Business Foundations
University of Phoenix
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