Michelle Granstrom
Medford,OR
Summary
Proven leader at Siskiyou Eye Center, adept in workforce management and verbal communication, enhanced patient satisfaction through streamlined operations. Skilled in utilizing diagnostic equipment, significantly improving diagnosis accuracy. Excelled in cross-functional teamwork, fostering a supportive environment and elevating team performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervising Ophthalmic Technician
Siskiyou Eye Center
05.2000 - Current
- Used Lensometer to measure and record lens power and performed refractive exams to prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Managed and scheduled twenty technicians in two busy offices
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Provided comprehensive training for junior technicians, fostering supportive learning environment and improving overall team performance.
- Served as trusted resource for patients, addressing questions or concerns regarding eye health in approachable and knowledgeable manner.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Updated patient records with accurate diagnostic test results, enabling informed decision-making by medical professionals regarding treatments or interventions.
- Efficiently managed inventory of supplies and diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Supported implementation of new technology within clinic, increasing efficiency in diagnosis and treatment processes.
Veterinary Technician
Raleigh Hills Veterinary Clinic
02.1999 - 01.2000
- Processed new patients and updated client records
- Triaged incoming patients to determine treatment needs and urgency of care.
- Established intravenous drips for ongoing hydration in treatment of dogs and cats
- Ensured timely response to emergencies by providing immediate triage assessments and administering first aid when needed.
- Increased accuracy of diagnoses by proficiently operating various laboratory equipment for sample analysis.
- Provided compassionate nursing care for hospitalized animals, closely monitoring their condition and administering medication as prescribed.
Education
Bachelor of Science - Biology
Southern Oregon University
Ashland, OR06.1994
Skills
- Time Management
- Verbal and written communication
- Cross-Functional Teamwork
- Workforce Management
Certification
- COT - Certified Ophthalmic Technician
- CPSS - Certified Patient Service Specialist
Timeline
Supervising Ophthalmic Technician
Siskiyou Eye Center
05.2000 - Current
Veterinary Technician
Raleigh Hills Veterinary Clinic
02.1999 - 01.2000
Bachelor of Science - Biology
Southern Oregon University