Michelle Grant
Philadelphia,PA
Summary
Dynamic professional with a proven track record in front office support and guest relations, honed at Steinberg Conference Center and other notable organizations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating expertise in Microsoft Office and exceptional listening skills. Achieved significant improvements in guest service efficiency and safety procedures, ensuring a welcoming and secure environment for all. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Steinberg Conference Enter
02.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Home Health Aide
Compassionate Care Taker
06.2021 - 01.2022
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Overnight Supervisor
Walmart
12.2012 - 09.2021
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Frankford High School
Philadelphia, PA06.2011
Skills
- Registration processing
- Report Generation
- Safety and security procedures
- Guest Relations
- Automated telephone systems
- Front Office Support
- Credit and cash payments
- Room assignments
- Sales expertise
- Microsoft Office
- Reservations
- Customer Service
- Office Management
- Hospitality services
- Listening Skills
- Guest Services
- Guest accommodations
- Registration
- Transportation information
Timeline
Front Desk Agent
Steinberg Conference Enter
02.2022 - Current
Home Health Aide
Compassionate Care Taker
06.2021 - 01.2022
Overnight Supervisor
Walmart
12.2012 - 09.2021
High School Diploma -
Frankford High School
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