Michelle Greer
Colcord,Ok
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with community partners, consumers and coworkers. Expert team leadership, planning, and organizational skills built during successful career.
Overview
4
4
years of professional experience
Work History
Manager/Disability Employment Consultant
Mental Health Association Of Oklahoma
Tulsa, OK
10.2021 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited & interviewed employees and implemented mentoring program to promote positive feedback and engagement.
- Interviewed participants and other supports to determine interests, desires, barriers and skills.
- Called on potential employers to explain benefits of employing participants and possible training opportunities.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Participated in community programs and events to communicate and promote development of job opportunities for participants.
- Monitored participant's progress and provided encouragement and motivation to succeed.
- Recognized client employment barriers and devised strategies to resolve.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Matched clients to open positions based on skills and work requirements.
- Maintained records of consumer employment activity such as potential and current employers.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Assessed individuals to identify skills, strengths and interests for job placement.
Employment Specialist
Mental Health Association Of Oklahoma
Tulsa, OK
10.2021 - Current
- Recognized client employment barriers and devised strategies to resolve.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Maintained records of consumer employment activity such as potential and current employers.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Facilitated job fairs and industry events to build employment networks.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Collaborated with employers to develop accurate, current job postings and descriptions.
- Devised and implemented individualized employment plans to support client goals.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Led job readiness and career-building workshops to uplift client confidence.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Conducted employer and community organization outreach to promote employment services.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
Employment Services Coordinator
Mental Health Association Of Oklahoma
Tulsa, OK
10.2021 - Current
- Scheduled & conducted intakes for new referrals.
- Provided resources to break down barriers to employment.
- Tracking performance goals.
- Provided support in areas needed by consumers.
Peer Recovery Support Specialist
CREOKS Behavioral Health Services
Vinita, OK
04.2020 - 10.2021
- Improved relapse prevention rates with targeted recovery program mentoring.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face support.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Assessed individuals' needs and planned recovery programs to achieve personalized goals.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
High School Diploma -
Yukon High School
Yukon, OK05.2001
Skills
- Performance Management
- Expense Tracking
- Staff Development
- Workforce Management
- Comfortable building relationships with individuals and community partners
- Commitment to change, transparency
- Mindfulness & 8 dimensions of wellness
- Trauma informed care
- Knowledgeable within community setting to link consumers to necessary services, monitoring those services, and collaboration
- Mentoring
- Utilizing exceptional organizational & interpersonal abilities to provide solutions & support in difficult & stressful situations
- Willingness to share experience, strength & hope
- Ability to break down barriers
- Empathy & compassion
- Leadership & empowerment
Thank You Message
Thank you for taking the time to review my resume. I look forward to speaking with you.
Department
Human Resources Department
Timeline
Manager/Disability Employment Consultant
Mental Health Association Of Oklahoma
10.2021 - Current
Employment Specialist
Mental Health Association Of Oklahoma
10.2021 - Current
Employment Services Coordinator
Mental Health Association Of Oklahoma
10.2021 - Current
Peer Recovery Support Specialist
CREOKS Behavioral Health Services
04.2020 - 10.2021
High School Diploma -
Yukon High School
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