Michelle Gregory
Watonga,OK
Summary
Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
11
11
years of professional experience
Work History
Case Manager
DiamondBack Correctional Facility
Wataga, OK
03.2009 - 08.2011
- Maintained accurate case records and documentation according to agency guidelines.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Participated in professional development activities related to case management best practices.
- Monitored client progress through regular follow-up contacts.
- Compiled reports on cases and submitted them to supervisors as required.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Maintained up-to-date case records with case activity status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored client progress through regular follow-ups and case reviews.
- Conducted initial assessments to determine client eligibility for programs and services.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Maintained confidentiality and adhered to professional ethics and standards.
- Assisted clients in setting realistic goals and developing action plans.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Correctional Sergeant
Diamondback Corrctional Facility
Watonga, OK
05.2005 - 03.2009
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
- Addressed complaints from visitors concerning potential violations of prison policy or procedure.
- Enforced discipline among inmates according to established rules and regulations.
- Reviewed incident reports and other documentation submitted by subordinates.
- Investigated allegations of misconduct by inmates and staff members.
- Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
- Established effective working relationships with local law enforcement agencies when necessary.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Coordinated investigations into criminal activities committed by inmates or staff members.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Conducted random searches for contraband items such as weapons or drugs.
- Ensured compliance with departmental policies, regulations and procedures.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Supervised subordinate officers in their daily duties.
- Supervised visitation and checked visitors for proper identification and contraband.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Communicated information regarding security, safety and operations through chain of command.
- Searched building and grounds, living quarters and work areas for contraband.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Diffused disruptive behavior by verbal interventions.
- Prepared written reports concerning inmate's misconduct.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Coordinated shakedowns to locate and remove unauthorized items.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Maintained order in building and on grounds of prison.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Conducted scheduled headcounts to verify presence of prisoners.
- Settled disputes between inmates.
- Conducted fire, safety and sanitation inspections.
- Promoted safety, order, and functionality of facility.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Correctional Officer
Diamondback Correctional Facility
Watonga, OK
11.2000 - 05.2005
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Conducted headcounts to ensure that all inmates were accounted for.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Detected potential threats and quickly defused conflicts.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Inspected cells and other areas for contraband and safety hazards.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Maintained clear and open communications with facility areas to support safe operations.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Supervised inmates during day-to-day activities.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Served meals and dispensed medications to inmates.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Instructed inmates in work assignments and explained tasks.
- Performed head counts, checking cells for missing inmates.
- Reported on quality of inmate work and violations committed by prisoners.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Issued clothing, tools and other authorized items to inmates.
- Conducted fire, safety and sanitation inspections.
- Used appropriate means to discipline prisoners.
Education
GED -
Watonga High School
Watonga, OK10-2000
Skills
- Records Management
- Case Management
- Discharge Planning
- Regulatory Compliance
- Performance Tracking
- Case Documentation
- Problem-Solving
- Conflict Resolution
- Utilization Management
- Progress Evaluations
- Staff Management
- Cross-Functional Collaboration
- Email and Telephone Etiquette
- Progress evaluations understanding
- Documentation proficiency
- Case Needs Assessment
- Annual Case Reviews
- Data Entry and Analysis
- Decision-Making
- Case Planning
- Interdisciplinary Collaboration
- Case Management Tracking
- Documentation And Reporting
- Positive Attitude
- MS Office
- Crisis Intervention
Timeline
Case Manager
DiamondBack Correctional Facility
03.2009 - 08.2011
Correctional Sergeant
Diamondback Corrctional Facility
05.2005 - 03.2009
Correctional Officer
Diamondback Correctional Facility
11.2000 - 05.2005
GED -
Watonga High School
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