Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Greva

Riverside,CA

Summary

Dynamic leader with a proven track record at Crumbl Cookies, enhancing customer satisfaction and team efficiency. Expert in POS system operation and adept at motivational leadership, consistently meeting deadlines and exceeding sales targets. Skilled in fostering team collaboration, driving significant improvements in service delivery and operational productivity.

Overview

3
3
years of professional experience

Work History

Shift Leader

Capriotti's
12.2024 - Current
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Baker

Crumbl Cookies
09.2024 - 11.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Trained and supervised new employees on bakery operations and procedures.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Initiated customer feedback system to gather insights on product preferences and areas for improvement.

Telemarketer

Royal Resolution Inc
03.2024 - 04.2024
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.

Pizza Maker

Domino’s
01.2022 - 04.2022
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.

Education

High School Diploma -

Alvord Continuation High School
3606 Pierce St Riverside Ca 92503
12.2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Creative problem solving
  • Motivational leadership
  • POS system operation
  • Staff development
  • Strategic thinking

Timeline

Shift Leader

Capriotti's
12.2024 - Current

Baker

Crumbl Cookies
09.2024 - 11.2024

Telemarketer

Royal Resolution Inc
03.2024 - 04.2024

Pizza Maker

Domino’s
01.2022 - 04.2022

High School Diploma -

Alvord Continuation High School

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Michelle Greva