MICHELLE GRIDER-KIRK
Mcdonough,GA
Summary
Professional Executive Assistant with a dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an customer service, human resource, office manager, virtual assistant, secretary, administrative assistant and office assistance. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction. Dependable, quick learner and can multi-task with ease. Knowledge regarding great customer services skills, trouble shooting, Windows 10, Active Directory and Basic networking. Offer advanced computer skills in Microsoft Office Suite and other applications and systems.
Overview
39
39
years of professional experience
Work History
Church Administrator
OVERCOMERS CHRISTIAN FELLOWSHIP
08.2022 - 03.2023
- Support Apostle Pastor and Co-Pastor with administrative support, calendaring, community development, and church ministries
- Update the church website and other social media platforms.
- Created and updated membership rosters, church documents, and basic reports.
Help Desk
TEKsystems
05.2022 - 06.2022
- Setting up computers, printers and scanners for Tempur Sealy Warehouses
- Configured computers for the team to scan and tag mattresses.
Executive Assistant
EASTERN STAR CHURCH
10.2019 - 04.2022
- Support the Chief Officer of Ministries and Chief of Staff with administrative support with community development and church ministries
- Create communications and update the church database with family information and monetary donations
- Assist with onboarding of new staff and other duties including handling many prepared correspondences, scheduling meetings, travel arrangements, managing calendars, meeting and greeting customers, and compiling and organizing data.
- Prioritize and manage different projects, create and update the database, provide training to the staff and congregational members, fix and repair computers and the server
- Order office and business supplies, perform some payroll and accounting duties, and prepare monthly reports, Board member's agendas and minutes, and other administrative and general everyday tasks
- Provide assistance to other areas of the departments
- Troubleshoots team members’ desktop computers and printers.
Membership Involvement Coordinator
EASTERN STAR CHURCH
02.2016 - 10.2019
- Lead and develop ministries assigned
- Coordinate, evaluate, promote and implement ways for congregation to become aware of the different ministries involvement process and opportunities
- Coordinate opportunities for membership to learn about their spiritual gifts and how to implement them in ministry
- Troubleshoots team member’s desktop computers and printers.
Customer Service Representative
SUR LA TABLE
09.2015 - 03.2016
- Assist customers via, phone, chat, or email with ordering products from Sur La Table as well as scheduling cooking classes
- Offer customers exemplary service through greeting, engagement, and accurate product information.
- Responded to customer requests for products, services, and company information
Daycare Director
HEAVEN SENT DAYCARE
06.2015 - 02.2016
- Run the day to day operation of the daycare
- Direct activities and provide instruction and care for the children
- Prepare and submit monthly budget to owners
- Authorize purchase of instructional materials and teaching aids as well as equipment for stimulate learning
- Communicate with the parents of any events or other concerns
- Review and approve menu plans and food purchases
- Record keeping of all payments.
Center Secretary
FAMILY DEVELOPMENT SERVICES
01.2015 - 06.2015
- Provide clerical/administrative support to the Center Director & Assistant Center Director of Head Start preschool center by composing and transcribing correspondence, reports, bulletins, memos and other materials
- Operate standard business machines, greet visitors (business and family)
- Assist in the classroom and cared for the children in the office and on the playground
- Maintained an electronic calendar of school events.
Service Desk Supervisor
KMART
05.2014 - 05.2015
- Perform customer services duties by returning merchandise and providing other services
- Assist and greet the customers as well as assist and manage the cashiers
- Offer great friendly and efficient customer services
- Use Point of Sale (POS) system as cashier.
Liaison
CROSSROADS BIBLE COLLEGE, New Era
08.2012 - 12.2014
- Recruit students to attend the school and promote courses and communication to the students, and instructors by serving as an official go between the school and students
- Provide direction and oversee students and instructors.
Executive Administrative Assistant
NEW ERA CHURCH
01.2000 - 12.2014
- Support the Senior Pastor, Executive Pastor along with the other Pastoral Team members with administrative and clerical support as well as to the congregational members
- Duties include handling many prepared many correspondence, schedule meetings, travel arrangements, managed calendars, meet and greet customers, compile and organize data, liaison to the members and customers
- Prioritize and managed different projects, create and update database, provide training to the staff and congregational members, fix and repair computers and the server
- Order office and business supplies, perform some payroll and accounting duties, and prepare monthly reports, Board members agenda and minutes and other administrative and general everyday tasks
- For the congregation updated the church database with family information and monetary donations
- Provide assistance to other areas of the departments.
Administrative Assistant
THE VILLAGES
08.1996 - 12.1999
- Provide administrative and secretarial support to one Clinical Director and nine Social Workers and one Therapist
- Spearhead the office’s daily operations
- Promote the foster care agent at job fairs and expos.
Secretary
STATE OF INDIANA
02.1995 - 08.1996
- Performed secretarial and receptionist support by answering inquires by letter or phone regarding different State Grants and Scholarships.
Secretary
BANK ONE
04.1991 - 02.1995
- Prepare large volume of letters, reports, memo’s, invoices and mortgage documents.
Word Processor Clerk
GOLDEN RULE INSURANCE COMPANY
04.1984 - 04.1991
- Performed clerical skills and answered the phones.
Education
UX/UI Design Certifications - UX/UI
ELEVEN FIFTY ACADEMY
Indianapolis12.2020
Some College (No Degree) - Information Technology
MyComputerCareer.com / TechSkills
Indianapolis, INBachelor of Science - Management & Ethics
Indianapolis, IN05.2015
Skills
- Office Management
- Staff Development & Training
- Policies & Procedures Manuals
- Administration
- Administrative Policies and Procedures
- Microsoft PowerPoint Presentation
- Microsoft Office
- Microsoft Excel
- Microsoft Word Processing
- Microsoft Publisher
- Microsoft Outlook
- Adobe Suite
- Notary
- Google Suite
- Gmail
- Cognito Form
- Dropbox
- Canva
- Evernote
- Data Entry
- Report & Document Preparation
- Spreadsheet & Database Creation
- Scheduling / Calendar Management
- Calendar Maintenance
- Project Planning
- Travel Coordination
- Troubleshoot Desktops, Laptops & Printers
- Form Creation
- Meeting & Event Planning
- Inventory Management
- Expense Reduction
- Bookkeeping & Payroll
- Accounts Payable/Receivable
- Virtual platforms
- Email Management
- Human Resources Department Processes
- Office Supplies and Inventory
- Church Programming
- Church Calendar Management
- Church Database
- Text In Church Program
- Greeting Visitors
- Organize Files
- Event Planning
- Database Maintenance
- Database and Client Management Systems
- Congregational Care
- Receiving Shipments
- Staff Support
- Office Organization
- Staff Recruiting
- Multi-Line Telephone Systems
- Outbound Calls
- Professional Correspondence
- Departmental Support
- Business Correspondence
- Project Schedule Coordination
- Schedule Preparation
- Multitasking and Time Management
- Website Updating
- Document and File Management
- Business Needs Analysis
- Computers and Technology
- Organizing and Categorizing Data
- Customer Service
- POS Cashiers
- Customer Inquiries
- Customer Satisfaction
- Remote Conferencing
- Postage Meter
- Office Equipment Operation
- Coaching & Feedback
- Problem-Solving
- Time Management
- Confidentiality
Timeline
Church Administrator
OVERCOMERS CHRISTIAN FELLOWSHIP
08.2022 - 03.2023
Help Desk
TEKsystems
05.2022 - 06.2022
Executive Assistant
EASTERN STAR CHURCH
10.2019 - 04.2022
Membership Involvement Coordinator
EASTERN STAR CHURCH
02.2016 - 10.2019
Customer Service Representative
SUR LA TABLE
09.2015 - 03.2016
Daycare Director
HEAVEN SENT DAYCARE
06.2015 - 02.2016
Center Secretary
FAMILY DEVELOPMENT SERVICES
01.2015 - 06.2015
Service Desk Supervisor
KMART
05.2014 - 05.2015
Liaison
CROSSROADS BIBLE COLLEGE, New Era
08.2012 - 12.2014
Executive Administrative Assistant
NEW ERA CHURCH
01.2000 - 12.2014
Administrative Assistant
THE VILLAGES
08.1996 - 12.1999
Secretary
STATE OF INDIANA
02.1995 - 08.1996
Secretary
BANK ONE
04.1991 - 02.1995
Word Processor Clerk
GOLDEN RULE INSURANCE COMPANY
04.1984 - 04.1991
UX/UI Design Certifications - UX/UI
ELEVEN FIFTY ACADEMY
Some College (No Degree) - Information Technology
MyComputerCareer.com / TechSkills
Bachelor of Science - Management & Ethics
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