Michelle Grinstead
Lakeland,FL
Summary
Employee with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.
Conscientious employee with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial goals
Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Stock Clerk
Publix
Lakeland, Florida
12.2020 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Conducted inventory and restocked items throughout day.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Checked and pulled defective or expired products from shelves.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Beauty Advisor
Ulta
Lakeland, FL
09.2019 - 02.2020
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Kathleen Senior High School
Lakeland, FL05.2019
Skills
- Safe Lifting Procedures
- Verbal and Written Communication
- Customer Response
- Loading and Unloading
- Price Checking
- Cash Register Operations
- Stockroom Procedures
- Exceptional Time Management Skills
- Customer Service
- Display Assembly
- Heavy Lifting
- Stockroom Maintenance
- Merchandise Rotation
- Stocking and Replenishing
- Proper Stacking and Storage
- Willing to Learn
- Energetic and Outgoing
- Workload Balancing
- Performance Goals
- General Housekeeping
- Maintaining Work Areas
- Stockroom Organizing
- Customer Loyalty
- Team Goals
- Inventory Replenishment
- Sales Floor Support
- Critical Thinking
Timeline
Stock Clerk
Publix
12.2020 - Current
Beauty Advisor
Ulta
09.2019 - 02.2020
Kathleen Senior High School