Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Grosso

LaFayette,NY

Summary

Experienced finance and operations professional with a strong background in lease administration, accounts payable, facilities coordination, and project management. Proven expertise in structuring and processing high-value financial contracts, supervising teams, and implementing process improvements to ensure compliance and efficiency. Skilled in cross-functional collaboration, staff training, and customer service, with a track record of supporting organizational goals across finance, facilities services, and corporate operations.

Overview

33
33
years of professional experience

Work History

Facility Services Scheduler

Syracuse University
Syracuse, New York
10.2013 - Current
  • Processed and recorded incoming maintenance communications and billed service requests via phone, email, and online systems; efficiently tracked, prioritized, delegated, and scheduled a high volume of daily work orders using Maximo.
  • Dispatched maintenance and custodial personnel to work sites through radio, telephone, and email, exercising independent discretion to ensure timely resolution of issues.
  • Created and managed projects for CPDC and departmental initiatives, coordinating cross-functional teams to deliver results on time and within scope.
  • Scheduled and coordinated trades and custodial staff support for campus-wide events, ensuring seamless execution.
  • Trained and mentored new Facilities Services employees, as well as departmental personnel campus-wide, on the use of Maximo to enhance operational efficiency.
  • Represented Facilities on the Classroom Committee with Registrar’s Office, LEMP, and CPDC, contributing to successful classroom upgrades across campus.

Account Administrator

Bank Of New York Mellon Corp
Syracuse, New York
08.2006 - 08.2013
  • Served as primary point of contact between clients and the Bank of New York Mellon, managing high-value transactions and ensuring seamless client experiences.
  • Executed daily settlements and reconciliations, moving millions of dollars on behalf of clients while maintaining accuracy, compliance, and risk controls.
  • Partnered with multiple departments across domestic and global offices to coordinate account activity, resolve issues, and deliver timely solutions.
  • Addressed internal and external inquiries, consistently delivering high-quality service; received multiple client and colleague commendations for exceptional performance.
  • Trained and mentored new Client Services Representatives, providing guidance to strengthen team capabilities and ensure service excellence.
  • Maintained comprehensive knowledge of account processes, enabling accurate execution of transactions and preparation of supporting documentation.
  • Oversaw office management responsibilities, including budgeting and administrative support.
  • Co-supervised a team of 15 processors in accounts payable functions, driving accuracy and efficiency across high-volume operations.
  • Promoted from Senior Client Services Representative.

Equipment Finance Contract Administrator

Wells Fargo Financial Leasing
Syracuse, New York
03.2003 - 07.2006
  • Managed the sale, structuring, and administration of financial lease packages ranging from $5,000 to $100,000, supporting agricultural and commercial clients nationwide.
  • Prepared, audited, and finalized all legal documentation to ensure compliance with corporate standards and regulatory requirements before lease booking.
  • Partnered with clients, internal teams, and external stakeholders to streamline contract execution and ensure timely funding.
  • Developed, implemented, and managed a leasing program with the State of Mississippi Development Authority, generating $25M in lease volume over two years.
  • Designed and maintained a centralized documentation follow-up program for the Rural Markets Division, ensuring adherence to Risk Management standards and strengthening compliance practices.

Comercial Services Representative

Agway Inc - Telmark LLC
Syracuse, New York
05.1996 - 03.2003
  • Managed the sale, preparation, and processing of lease contracts ranging from $5,000 to $1M for agricultural and commercial equipment, vehicles, and building projects.
  • Collaborated closely with District Managers across the Midwest Region to drive business growth and ensure timely contract execution.
  • Assisted three of the company’s top 10 District Managers, directly contributing to regional success as the top-producing team in 3 out of 5 years.
  • Trained and mentored new hires for Customer Service Representative and Documentation Specialist roles, enhancing team performance and knowledge transfer.
  • Supported accounting with month-end lease bookings, ensuring accuracy and compliance.
  • Consistently delivered high levels of customer service, building lasting relationships and driving repeat business.

Accounts Payable Supervisor

Agway - Shared Services Division
Syracuse, New York
12.1994 - 05.1996
  • Co-supervised a team of 15 processors, providing oversight, training, and support across energy, corporate, agriculture, and consumer business lines.
  • Directed daily accounts payable operations to ensure accuracy, timeliness, and compliance with financial policies.
  • Served on special project teams focused on process improvement initiatives in accounts payable and energy operations, driving efficiency and cost savings.
  • Developed and wrote programs in TSO/Focus to generate customized financial and operational reports, improving data accessibility and decision-making.

Assistant Business Office Manager

Pyramid Companies - Bonwit Teller Corporate Office
Syracuse, New York
05.1992 - 12.1994
  • Promoted to corporate offices with concurrent responsibilities in Accounts Payable, Management Information Systems (MIS), and Human Resources.
  • Assisted in business office management, contributing to financial accuracy, operational efficiency, and compliance across multiple functions.

Education

Bachelor of Arts - Psychology

Syracuse University, College of Arts And Sciences
Syracuse, NY

Skills

  • Financial lease structuring, documentation, and compliance
  • Accounts payable/receivable management and reporting
  • Work order management and scheduling (Maximo)
  • Staff supervision, training, and cross-functional team leadership
  • Project coordination and process improvement initiatives
  • Risk management, regulatory compliance, and audit readiness
  • Customer service excellence and stakeholder engagement
  • Data analysis, reporting, and systems expertise (TSO/FOCUS, Microsoft Office Suite)

Timeline

Facility Services Scheduler

Syracuse University
10.2013 - Current

Account Administrator

Bank Of New York Mellon Corp
08.2006 - 08.2013

Equipment Finance Contract Administrator

Wells Fargo Financial Leasing
03.2003 - 07.2006

Comercial Services Representative

Agway Inc - Telmark LLC
05.1996 - 03.2003

Accounts Payable Supervisor

Agway - Shared Services Division
12.1994 - 05.1996

Assistant Business Office Manager

Pyramid Companies - Bonwit Teller Corporate Office
05.1992 - 12.1994

Bachelor of Arts - Psychology

Syracuse University, College of Arts And Sciences

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