Michelle Groves
Lake Wales,FL
Summary
Dynamic Tax Specialist with a proven track record at the Tax Collector for Polk County, adept at resolving disputes and ensuring compliance with tax laws. Exceptional documentation and communication skills fostered strong client relationships, while strategic planning and organizational abilities enhanced operational efficiency. Committed to delivering outstanding customer service and support.
Overview
20
20
years of professional experience
Work History
Tax Specialist
Tax Collector for Polk County
07.2024 - Current
- Resolved tax disputes by effectively communicating with Property Appraisers and Clerk of Courts on behalf of clients.
- Collected and submitted required tax payments.
- Maintained thorough and current understanding of applicable tax laws.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
Sheriff's Services Officer
Polk County Sheriff's Office
07.2018 - 07.2024
- Conducted thorough DCF investigations.
- Implemented community outreach initiatives to educate the public on crime prevention techniques and provide resources for those in need.
- Provided support for victims of crime through timely response, empathetic communication, and collaborative efforts with social service providers.
- Prepared, processed, and transmitted various reports.
Office Manager
Florida Sheriffs Youth Ranches
10.2005 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Bachelor of Arts - Business Administration And Management
Polk State College
Winter Haven, FL12-2025
Skills
- Documentation skills
- Strategic planning
- File management
- Customer service
- Office administration
- Organizational skills
- Report preparation
- Clear oral/written communication
Timeline
Tax Specialist
Tax Collector for Polk County
07.2024 - Current
Sheriff's Services Officer
Polk County Sheriff's Office
07.2018 - 07.2024
Office Manager
Florida Sheriffs Youth Ranches
10.2005 - 07.2018
Bachelor of Arts - Business Administration And Management
Polk State College