Michelle G. Segundo
Portland,Texas
Summary
Strategic-thinking, hands-on Leadership Consultant accomplished in helping organizations boost worker confidence and abilities with proactive training and motivational strategies. Facilitates research-based training for leaders and employees, including courses, seminars and workshops aimed at industry-specific needs. Develops talents of senior leaders to effectively fulfill short-term needs and fulfill long-term goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
At-Risk Youth Tutor and Mentor
Nueces County Juvenile Probation Department
01.2023 - Current
- Develop student confidence through positive reinforcement strategies.
- Tutor diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Motivate students towards learning and studying to build self-confidence and reduce fear of failure.
- Conduct group tutoring sessions to help students engage active learning and critical thinking skills.
- Support students with helpful study habits and exam strategies.
- Develop personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Leverage technology and visual aids to engage students and enhance learning.
- Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Maintaine tutoring records to adjust instruction and update parents on student progress.
- Teach students remotely using online video chat platform and other delivery channels.
- Enable underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Use variety of teaching methods to successfully help wide range of students.
- Monitore student progress and provided feedback and support.
- Work closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivate students with accurate feedback and positive reinforcement.
- Support students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Facilitate small group and one-on-one tutoring sessions focusing on academic subject areas.
- Conduct review sessions to help students prepare for tests.
Human Trafficking Research Intern
United States Agency For International Development, USAID
09.2020 - 05.2021
- Attended USAID Combating Trafficking in Persons (CTIP) Eastern Southern Caribbean (ESC) team classified meetings and presentations to learn project details.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations to the CTIP ESC team and leadership from the 13 ESC countries.
- Providing research assistance to safeguard children, empower women, engage stakeholders, and governmental and nongovernmental organizations (NGOs).
- Developed sustainable grants and policies to help to eliminate human trafficking in the ESC through after school and summer youth programs and job skills training for at-risk teens and women.
- Contributed to the creation of a thorough Trafficking in Persons (TIP) Assessment formulated from a Scope of Works (SOW) which required over 100 hours of research, data collection, compilation, and technical writing.
- Completed training provided by USAID which included (a) Counter-Trafficking in Persons Awareness; (b) Democracy, Human Rights, and Governance Strategy (DRG); (c) Justice, Rights, and Security Program; (d) National Action Plan to Combat Trafficking (NAP); and (e) Trafficking in Persons Protection Act.
- Prepared tables, graphs and fact sheets to summarize research results.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Collaborated with USAID research teams to develop project plans aligned with target timescales.
- Selected research tools and methods to access and analyze required data.
- Obtained informed consent of research subjects or guardians.
- Identified grant sources and supported bids to win project funding for the 13 countries of the ESC.
Emergency Response Team Coordinator
Hurricane Relief/The Church of Acts
Coastal Bend, TX
08.2017 - 10.2017
- Coordinated Hurricane Harvey Relief Efforts partnering with local food trucks, companies, and local faith based organizations and churches in providing hot meals, toiletries, and cleaning supplies to 10,000 displaced hurricane victims including first responders, law enforcement, and electric linemen over a two-month period in several affected cities of the Texas coastal bend
- Communicated the relief mission directly to local companies resulting in securing a vast range of donated items for hurricane victims such as cash money, gift cards, fresh and perishable food, cleaning supplies, clothing, shoes, toiletries, household items, bibles, toys
- Organized and mobilized 100 volunteers every weekend for 2 months to provide relief efforts via food and supplies distribution as well as physical labor and debris removal for homes and businesses in 10 different cities affected by Hurricane Harvey
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Grant-Writing Assistant
Texas A&M University-corpus Christi
01.2008 - 05.2009
- Drafted (50 hours research & compilation), submitted, and secured $2,000 funding for local homeless shelter children (ages 6-15) to attend TAMUCC Young Authors’ Camp, camp t-shirt, lunch, take-home snack, CCISD bus transportation to and from camp for youth and their mothers to Barnes & Noble Bookstore to present children’s writing anthology and artwork produced during camp
- Collaborated with other researchers to develop successful research strategies.
- Performed statistical, qualitative, and quantitative analysis.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Developed research protocols and procedures to produce accurate results.
Youth Program Director
The Church Of Acts
11.2016 - 06.2021
- Senior High Bible Study lessons
- Confer with Senior Pastor regarding various aspects of youth ministry such as: preaching, youth outings, fundraising, budgeting
- Counsel youth and parents while providing spiritual support and personal prayer
- Plan and attend retreats, missions trips, activities, and other events throughout year
- Scheduled and managed teams of youth volunteers.
- Planned weekly groups as well as special events and overnight retreats.
- Built lasting relationships with youth and parents or guardians.
- Oversaw youth ministry budget and tracked all expenses.
- Set goals for youth in church and communicated with parents regarding progress.
- Taught and counseled youth ages 12 to 19.
- Shared valuable life experiences with youths aged 12 to 19 to promote positive self-esteem and improve social skills.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Authored sermons, speeches and other religious materials.
- Interacted with local community, building relationships with civic organizations and other churches.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Community Outreach Coordinator
The Church of Acts
01.2016 - 05.2021
- Organized community awareness annual fall festival serving as a community outreach initiative and bridging the gap between law enforcement and the community as well as exposing inner-city children and families to higher education, military career opportunities, and health-oriented lifestyles
- Successfully incorporated law enforcement, first responders, local colleges, U.S Military, and local Christian radio stations to partner in our community-building efforts
- Drafted a grant proposal resulting in outside funding and donations from NGOs totaling $10,000 annually for the outreach festival
- Coordinated all festival activities and managed 50 event volunteers comprised of youth and adults resulting in approximately 2,500 community members in attendance
- Children’s Summer, Directed church’s (The Church of Acts) annual community Vacation Bible School Program resulting in attendance of 300 children over a 5-day period
- Developed registration process, marketed and advertised VBS program via door-to-door outreach, radio, and social media outlets, coordinated children/staff meals, children’s (ages 3-5th grade) bible study lesson planning, recreation activities, music worship session, and raffles and prizes
- Drafted and distributed mission statement letter securing meals, snacks, crafts, restaurant coupons, and toy prize donations for attending children
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Increased education and awareness of physical and mental health awareness through local exercise, dietary, and counseling programs and delivering evidenced-informed strategies.
- Created and implemented print and digital public awareness campaign to increase awareness of the community outreach awareness festival.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
Women's Program Director
The Church Of Acts
Corpus Christi, TX
10.2016 - 05.2021
- Provided support to women through individualized faith-based mentoring, teaching, training.
- Coordinated annual events and conferences which included budget management, event marketing, planning, and collaboration with community organizations and managing multiple volunteer teams.
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about annual schedule of activities and available courses.
- Analyzed revenue and program cost data to determine budget priorities.
- Trained and supervised religious education instructional staff.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Proved successful working within tight deadlines and a fast-paced environment amongst culturally diverse members and volunteers.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Therapeutic Youth Foster Care Provider
Circles Of Care Foster And Adoption Agency
01.2005 - 02.2021
- Provided 24-hour care of foster children with various diagnoses such as ADD, ADHD, Bipolar, Conduct Disorder, Developmental Delays, and other emotional needs while maintaining confidential records for the child’s time in foster care including medical/dental records, daily medication dosage records, developmental milestones, educational documentation
- Responded appropriately in emotional/behavioral crisis situations using the least restrictive intervention necessary to maintain safety of the child and others while reinforcing non-aggressive behaviors through trauma-informed care behavior management techniques
- Attend court hearings and foster care review boards to ensure successful, clear communication of essential information
- Acts as an educational advocate for children with regard to school placement, 504 accommodations, and Individual Education Plans for special education
- Work with teachers and administrators to develop an effective Behavior Intervention Plan based on the child’s specific emotional needs in the classroom
- Instructed older children about money, driving and other important life skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Reconciliation/Credit Card Fraud Analyst
Travelocity
01.2001 - 01.2003
- Maintained daily internet sales reports for all merchant accounts via ADS (Agency Data Services) and provided monthly financial statements directly to the internal auditor and regional comptroller
- Researched and categorized fraudulent claims and prepared sales and loss revenue data for reconciliation
- Negotiated payment agreements with customers on outstanding balances securing approximately $10,500 daily
- Conducted interviews with suspects and filed reports of findings.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Executive Administrative Assistant
Burchfield Ministries International
01.1995 - 01.2001
- Provided administrative and business support to Bible College President while maintaining confidential correspondence and daily schedule planning consisting of executive team meetings, conferences, and travel
- Administered and graded weekly student examinations as well as provided academic assistance teaching as a relief instructor for Texas Bible Institute President as needed in biblical, theological, and cultural topics
- Coordinated multiple national women’s conferences annually consisting of 1,000 attendees per session, arranged travel arrangements for conference speakers, and directed 15 executive conference team department leaders and 50 full-time/part-time staff and Bible college student interns
- Organized annual national pastor’s wives conferences collaborating with Bible College students and ministry department heads providing procedural protocol in areas of ministry such as Food Services; Grounds Maintenance; Registration; Conference Budgeting; Daily Schedule; Speaker Confirmation/Travel; Lodging/Honorarium; Workshops; Advertising via Direct Marketing and Media
- Designed and distributed advertisement of conference brochures, team member/conference attendee schedules to 500 partnering ministries both nationally and internationally via bulk mail-out sorting, and direct communication with executive partners
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Senior Program Director
Burchfield Ministries International
01.1995 - 01.2001
- Provided continued leadership, professional guidance, development, and procedural training to program support staff while collaborating with staff and youth to organize, schedule, and implement work and recreation activities for youth
- Drafted and facilitated weekly Biblical-based, small discussion groups for youth girls and boys covering topics of positive self-esteem, future goals, education, character building, and spiritual strength
- Recruited program participants while effectively communicating the ITA mission and objectives to partnering churches, organizations, pastors, and parents resulting in 40% increase in program enrollment
- Collaborated with staff and youth to organize, schedule, and implement work and recreation activities for youth
- Developed program budget guidelines, created expense reports and appropriated funds according to a strict budget, received and maintained incoming youth fundraising donations
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Monitored program performance to identify areas for improvement.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Established program policies and procedures to comply with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Developed youth internship and youth leadership program from ground up, laying out framework, and defining roles.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
Community Outreach Coordinator
City Church
03.2022 - Current
- Develop presentations for public events, community groups and school assemblies.
- Connect individuals with available and relevant resources.
- Act as main point of contact between church leadership, program volunteers and external community.
- Write content for newsletters, social media pages and informational packets.
- Participate in community events and canvassing events to promote services and engage with public.
- Documente and analyze performance of different programs in order to make proactive decisions about services and ministries to the community.
- Conduct outreach activities to engage local stakeholders and participants in programs.
- Implement strategies to increase public awareness of social and community ministries.
- Manage volunteer programs focused on providing community services to underserved populations.
- Provide leadership, guidance and support to staff members.
- Monitor program performance and outcomes for successful delivery of services.
- Spearhead fundraising efforts to support social and community service initiatives.
- Develop and implemented training programs for volunteers.
Education
Ph.D. - Organizational Leadership
Regent University
Virginia Beach, VA12.2023
Master of Public Administration - Non-Profit Organizational Management
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2012
Bachelor of Arts - English, Technical & Professional Writing
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2009
No Degree - Leadership Studies
Texas Bible Institute
Columbus, TX05.1997
No Degree - Biblical Studies
Texas Bible Institute
Columbus, TX05.1996
Skills
- Data Analytics Proficiency
- Contract Logistics
- Training Oversight
- Public Relations
- Program Management
- Staff/Leadership Development
- Crisis Response
- Inter/Intrapersonal Communication Skills
Certification
- Ethics Certification in Human Subjects Research: CITI Program
- Trauma Informed Care Training: The Children's Shelter
- Human Trafficking Awareness Training: Texas Department of Family and Protective Services
- Psychotropic Medication Certification: Texas Department of Family and Protective Services
- Recognizing and Reporting Sexual Abuse Certification: Texas Department of Family and Protective Services
- Prevention and Management of Aggressive Behavior (PMAB) Certification: Texas Department of Family and Protective Services
Timeline
At-Risk Youth Tutor and Mentor
Nueces County Juvenile Probation Department
01.2023 - Current
Community Outreach Coordinator
City Church
03.2022 - Current
Human Trafficking Research Intern
United States Agency For International Development, USAID
09.2020 - 05.2021
Emergency Response Team Coordinator
Hurricane Relief/The Church of Acts
08.2017 - 10.2017
Youth Program Director
The Church Of Acts
11.2016 - 06.2021
Women's Program Director
The Church Of Acts
10.2016 - 05.2021
Community Outreach Coordinator
The Church of Acts
01.2016 - 05.2021
Grant-Writing Assistant
Texas A&M University-corpus Christi
01.2008 - 05.2009
Therapeutic Youth Foster Care Provider
Circles Of Care Foster And Adoption Agency
01.2005 - 02.2021
Reconciliation/Credit Card Fraud Analyst
Travelocity
01.2001 - 01.2003
Executive Administrative Assistant
Burchfield Ministries International
01.1995 - 01.2001
Senior Program Director
Burchfield Ministries International
01.1995 - 01.2001
Ph.D. - Organizational Leadership
Regent University
Master of Public Administration - Non-Profit Organizational Management
Texas A&M University - Corpus Christi
Bachelor of Arts - English, Technical & Professional Writing
Texas A&M University - Corpus Christi
No Degree - Leadership Studies
Texas Bible Institute
No Degree - Biblical Studies
Texas Bible Institute
- Ethics Certification in Human Subjects Research: CITI Program
- Trauma Informed Care Training: The Children's Shelter
- Human Trafficking Awareness Training: Texas Department of Family and Protective Services
- Psychotropic Medication Certification: Texas Department of Family and Protective Services
- Recognizing and Reporting Sexual Abuse Certification: Texas Department of Family and Protective Services
- Prevention and Management of Aggressive Behavior (PMAB) Certification: Texas Department of Family and Protective Services
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