Michelle Guallpa
Hackensack,NJ
Summary
Dedicated hospitality professional focused on creating positive guest experiences and handling inquiries with care, and known for staying organized and keeping operations running smoothly, even in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cashier
Hackensack Pastry Shop
Hackensack, NJ
11.2024 - Current
- Helped customers find what they needed and answered their questions.
- Kept the checkout area clean, organized, and ready for use.
- Ran the cash register accurately and handled payments by cash, card, check, gift card, or debit.
- Handled customer concerns with patience and a professional attitude.
Hostess
Forte Restaurant
Hackensack, New Jersey
08.2024 - 03.2025
- Assisted servers by coordinating guest flow during peak hours.
- Managed reservations and seating arrangements efficiently.
- Greeted and welcomed guests with a friendly demeanor.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Assistant Manager of Operations
Ritas
Lodi, New Jersey
05.2023 - 11.2024
- Helped with day-to-day operations and supported the team to keep work running smoothly.
- Assisted with training new employees to make the onboarding process easier.
- Managed inventory and kept stock levels accurate and organized.
- Communicated between different teams to keep everyone on the same page with goals and timelines.
- Responded to customer questions quickly to improve their overall experience.
Education
Associate of Science -
Bergen Community College
Paramus, NJ05-2026
Skills
- Guest inquiries
- Hospitality and accommodation
- Multitasking and organization
- Work ethic and integrity
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Hackensack Pastry Shop
11.2024 - Current
Hostess
Forte Restaurant
08.2024 - 03.2025
Assistant Manager of Operations
Ritas
05.2023 - 11.2024
Associate of Science -
Bergen Community College