Michelle Gueci-Jenkins
Mims,FL
Summary
Proactive Cosmetologist with extensive experience in client consultations, makeup application, and scheduling appointments. Demonstrated success in increasing salon revenue through upselling treatments and strong client rapport. Skilled in hair coloring, waxing treatments, and maintaining a hygienic work environment.
Professional beauty specialist well-versed in delivering wide range of cosmetic treatments to diverse clientele. Known for collaborative approach and achieving high client satisfaction through tailored services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Cosmetologist
Hair By Michelle Gueci-Jenkins
02.2015 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Developed new techniques to improve appearance of customer and provide different looks.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Patient Care Coordinator
Bright Now! Dental
01.2013 - 01.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered excellent patient experiences and direct care.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ07-2014
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Product Knowledge
- Hair Coloring and Highlighting
- Social Media Promotion
- Client Education
- Hair coloring expertise
- Waxing treatments
Timeline
Cosmetologist
Hair By Michelle Gueci-Jenkins
02.2015 - Current
Patient Care Coordinator
Bright Now! Dental
01.2013 - 01.2015
Bachelor of Science - Health Care Administration
University of Phoenix
Similar Profiles
Julianna BalducciJulianna Balducci
Social Media Manager at Hair by Michelle DazaSocial Media Manager at Hair by Michelle Daza
Michelle ConteMichelle Conte
Freelance Hairstylist at Hair by MichelleFreelance Hairstylist at Hair by Michelle
Michelle CollinsMichelle Collins
Hairstylist at Good Hair Days By MichelleHairstylist at Good Hair Days By Michelle