Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Guerrero

Englewood,OH

Summary

Proven leader and problem-solver, adept in warehouse safety and team collaboration, with a track record of exceeding productivity targets at Caterpillar Logistics. Skillfully managed operations at Michelle's Munchies, enhancing customer satisfaction and efficiency. Demonstrates exceptional attention to detail and leadership, significantly improving team engagement and safety standards.

Overview

17
17
years of professional experience

Work History

Warehouse Associate

Caterpillar Logistics
03.2023 - Current
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Crew Leader

McDonald's Restaurant
04.2008 - 05.2012
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.

Owner/Operator

Michelle's Munchies
01.2022 - 02.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.

Supervisor

L&J Traffic Control
02.2020 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.

Traffic Control Flagger

WD Wright
08.2018 - 02.2020
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
  • Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
  • Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.

Manager

Stan The Donut Man
05.2012 - 08.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Yes -

Career Academy
Dayton, OH

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Warehouse safety
  • Order fulfillment
  • Leadership and team building
  • Self-motivated and disciplined
  • Punctual and dependable

Timeline

Warehouse Associate

Caterpillar Logistics
03.2023 - Current

Owner/Operator

Michelle's Munchies
01.2022 - 02.2023

Supervisor

L&J Traffic Control
02.2020 - 01.2023

Traffic Control Flagger

WD Wright
08.2018 - 02.2020

Manager

Stan The Donut Man
05.2012 - 08.2018

Crew Leader

McDonald's Restaurant
04.2008 - 05.2012

Yes -

Career Academy

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Michelle Guerrero