Michelle Guerrero
Apple Valley,CA
Summary
Dedicated Parts Specialist with a strong focus on customer service, inventory management, and team collaboration. Proven ability to enhance customer satisfaction and streamline processes.
Overview
26
26
years of professional experience
Work History
Parts Specialisth
AutoZone
Fresno, CA
03.2020 - 05.2026
- Managed inventory levels to ensure availability of parts for customer needs.
- Assisted customers with product selection and provided technical support for inquiries.
- Collaborated with team members to streamline processes and improve service efficiency.
- Trained new staff on inventory management systems and customer service protocols.
- Analyzed sales trends to optimize stock levels and reduce excess inventory.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Service Advisor
Michael Automotive Center
Fresno, CA
08.2000 - 01.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, optimizing workflow for technicians and ensuring timely vehicle repairs.
- Developed strong relationships with customers, enhancing loyalty and repeat business through effective communication.
- Maintained accurate records of service history and customer interactions using dealership management software.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Automotive
Fresno City College
Fresno, CA06-1996
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Warranty administration
- Sales support
- Parts documentation
- Parts identification
- Ordering parts
- Customer service
- Invoice processing
- Order fulfillment
- Supply orders
- Parts recommendation
- Parts installation
- Delivery coordination
- Inventory management
Timeline
Parts Specialisth
AutoZone
03.2020 - 05.2026
Service Advisor
Michael Automotive Center
08.2000 - 01.2020
Associate of Science - Automotive
Fresno City College