Michelle Guinn
Surprise,AZ
Summary
A dynamic professional with a proven track record in warehouse operations and customer relationship management, notably at SJS Products. Excelled in inventory management, enhancing operational efficiency by implementing corrective measures, and fostering strong client relations. Demonstrated exceptional problem-solving abilities and project management skills, contributing to significant process improvements.
Overview
19
19
years of professional experience
Work History
Food Preparation Worker
Southwest Foodservice Excellence
01.2018 - 04.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
ICQA Warehouse Associate
Macys Distribution Center
09.2018 - 01.2019
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Participated in cross-training programs to increase versatility within the team and support various roles as needed.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Maintained a clean and organized warehouse environment for optimal productivity.
Gifted Tech. Teacher
Dysart Unified School District
09.2017 - 10.2017
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
Customer Service Manager
Total Transportation Logistics
07.2004 - 04.2009
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Warehouse Supervisor
SJS Products
02.2000 - 06.2004
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
Education
Associate of Arts - Graphic Design
Los Medanos College
Pittsburg, CASkills
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
- Customer relationship management (CRM)
- Account management
- Deadline oriented
- Project management
Timeline
ICQA Warehouse Associate
Macys Distribution Center
09.2018 - 01.2019
Food Preparation Worker
Southwest Foodservice Excellence
01.2018 - 04.2019
Gifted Tech. Teacher
Dysart Unified School District
09.2017 - 10.2017
Customer Service Manager
Total Transportation Logistics
07.2004 - 04.2009
Warehouse Supervisor
SJS Products
02.2000 - 06.2004
Associate of Arts - Graphic Design
Los Medanos College
Similar Profiles
Brenda FrahmBrenda Frahm
Lead Kitchen Manager at Southwest Foodservice ExcellenceLead Kitchen Manager at Southwest Foodservice Excellence
Kelly PaizKelly Paiz
Assistant Director of Food Service at Southwest Foodservice Excellence (SVUSD68)Assistant Director of Food Service at Southwest Foodservice Excellence (SVUSD68)
Dalton BakerDalton Baker
Student Worker at Southwest Foodservice ExcellenceStudent Worker at Southwest Foodservice Excellence
Nancy NoackNancy Noack
Food Service Worker at Southwest Foodservice ExcellenceFood Service Worker at Southwest Foodservice Excellence
Michael StewartMichael Stewart
Housekeeping Aide at Central Arkansas Veteran Health SystemHousekeeping Aide at Central Arkansas Veteran Health System