Michelle Gundersheimer
Spokane,WA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
POOLCORP
TEL - Remote
01.2015 - Current
- Answer customer calls for orders, quotations, inventory checks, and product information.
- Coordinate with branches to ensure order delivery.
- Worked with vendors on pricing for special order items and product lead times.
- Respond to calls promptly and efficiently, maintaining a friendly demeanor.
- Contact customers to notify them of product arrival and inform them of upcoming promotions, specials, and events.
Assistant Manager/Operations Manager
Pool & Electrical Products
Bakersfield, CA
10.2010 - 12.2014
- Maintain warehouse cleanliness
- Receive in and put product away
- Prepare and ship out product for customers and branches via UPS, FedEX, LTL. Completed Haz-Mat paperwork as needed
- Maintain inventory levels within min/max guidelines, cycle counting, and ordering product as needed.
- Prepared and performed inventory processes.
- Helped customers at counter by placing orders & pulling product.
- Managing daily banking processes and deposits. Called customers for past due monies.
- Moved branch form one location to another. Prepared and created transfers for product relocation to new branch. Planned and created warehouse layout, racks, shelving, yard with bin location & sequencing.
Inside Sales/Warehouse Worker
POOLCORP
Bakersfield, CA
10.2006 - 09.2010
- Helped customers at the counter with orders, quotations, questions, and product knowledge.
- Shipped and received product for branch.
- Cycle count product, and prepared and performed inventory prodcesses
- Worked with customers that needed a little more assistance.
- Helped a retail store set up PoolCorp software in their store.
- Interim RIM for Bakersfield, Visalia, Clovis, an Fresno.
Education
Associate of Arts - Liberal Arts And Sciences
Bakersfield College
Bakersfield, CA06-1993
Skills
- Inbound Customer Service
- Returns processing
- Order Placement
- Delivery Tracking
- CRM Software
- Customer Relations
- Problem Resolution
- Returns and exchanges
- Complaint Handling
- Customer Complaint Resolution
- Customer Service
- Shipping and Logistics
- Outstanding communication skills
- Typing Speed
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Office equipment proficiency
- Microsoft Office Suite
- Microsoft Outlook
- Positive and professional
- Professional telephone demeanor
- Stock management
- Clerical Support
- Product Sales
- Product Promotion
- Order Processing
Accomplishments
- Customer Service Agent of the Year 2022
References
References available upon request.
Timeline
Customer Service Agent
POOLCORP
01.2015 - Current
Assistant Manager/Operations Manager
Pool & Electrical Products
10.2010 - 12.2014
Inside Sales/Warehouse Worker
POOLCORP
10.2006 - 09.2010
Associate of Arts - Liberal Arts And Sciences
Bakersfield College
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