Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Gustafson

Michelle Gustafson

Chico,CA

Summary

Dynamic Human Resource professional with extensive experience in public and private organizations. Hardworking professional with experience in labor and employee relations, leaves management, and benefits administration.

Overview

22
22
years of professional experience
4
4

Certifications

Work History

Human Resource Administrator

Ridge Eye Care, Inc
03.2024 - Current
  • Managed on-boarding processes, HRIS administration, and Connectwise ticket board.
  • Maintained system data in Paylocity and personnel records.
  • Maintained accurate employee records, journal entries, and performance evaluations.
  • Created written warnings and PIPs.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Managed worker’s compensation and training programs related to WVPP and HIPAA.
  • Managed company leaves and associated paperwork.

Human Resources Specialist

Kremer Dental Care
03.2023 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Processed payroll using Paychex and fielded inquiries related to health benefit insurance, 401K, vacation, sick leave, and schedules.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates and helped oversee hiring and off boarding processes.
  • Analyzed HR metrics and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Assisted with performance reviews and provided feedback to managers on employee performance.

Personnel Officer

Feather River Tribal Health
05.2022 - 01.2023
  • Provided Senior HR Generalist duties for 13 Departments including: dental, medical, behavioral health, IT, facilities, billing, and accounting.
  • Administered over 60 employee medical insurance options, 2 dental options, vision insurances, 401K, and assisted employees with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and provide candidate recommendations.
  • Developed and implemented onboarding and orientation programs and processes for new employees.
  • Created and delivered HR training sessions regarding Leaves to staff, managers and executives.
  • Participated in trainings through Paychex and assisted with the HRIS implementation.
  • Collected and analyzed information to monitor compliance outcomes and reported to EEOC and EDD as required.
  • Managed recruitments, job postings, updated job descriptions, screened applicants, presented offer letters, onboarded, and off boarded employees.
  • Oversaw workers compensation program.
  • Developed disciplinary improvement plans and presented write ups and performance improvement plans.
  • Updated Provider privileging & credentialing for Dental, Medical, and Behavioral Health.

Program Director

Chico Area Recreation & Park District
12.2010 - 04.2020
  • Directed and coordinated academic programming for the Tiny Tots program and Our Time Together.
  • Interviewed, evaluated, trained, and supervised program staff and volunteers.
  • Managing and evaluating performance providing high-quality services to program participants.
  • Provided ongoing direction and leadership for program operations.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Human Resources Analyst II

Shasta County Support Services
02.2003 - 03.2006
  • Managed all recruitments for County departments including: Public Health, Mental Health, Office of the DA, Probation, Accounting, Public Works, IT, and Housing.
  • Recruited a Public Defender to the area and helped hire all personnel for the new County department.
  • Met with union representative to negotiate contracts. Skilled in labor and employee relations.
  • Provided administrative support to the CEO, Directors, Board of Supervisors, employees and volunteers.
  • Planned County events & conducted all new employee orientations.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates with hiring departments.
  • Conducted item-based test analysis to develop eligibility lists from successful recruitments.
  • Advertised and posted open recruitments online, internally, and using local social media services.

Education

Bachelor of Science - Recreation Administration

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
06.1997

Associate of Arts - 4 Degrees

Napa Valley College
Napa, CA
06.1994

Skills

  • Payroll
  • Recruitments
  • Employee Relations
  • Ergonomic Specialist
  • Benefits Administration

Certification

  • 2025 - HRCI certification in Human Resource Management
  • SHRM - Member
  • 2016 - University of Massachusetts, Boston, MA Post-Graduate Parent Mental Health Program: 272 course hours & 175 CE in Psychology
  • 2016 - Mental Health Specialist certification
  • NCAST Feeding/Teaching Scale, Washington University, 2/2014
  • Communication Skills I/II/III, Conflict Management I/II, & Discipline & Methods of Addressing Performance Problems – Shasta College
  • CBEST certification
  • Fiscal Toolbox, Dealing with Disabilities in the Workplace, Leaves, Payroll for Supervisors, & Leadership & Ethics – Shasta County Supervisory Training
  • Serious Statistics: Test Analysis Seminar – CPS
  • FLSA: New Developments & Hot Topics, Sexual Harassment Prevention, & Labor Relations, Legal Issues Management Training – Liebert Cassidy & Whitmore
  • Crucial Conversations – Michael Poore
  • Behavioral Interviewing - Olsten University

Timeline

Human Resource Administrator

Ridge Eye Care, Inc
03.2024 - Current

Human Resources Specialist

Kremer Dental Care
03.2023 - Current

Personnel Officer

Feather River Tribal Health
05.2022 - 01.2023

Program Director

Chico Area Recreation & Park District
12.2010 - 04.2020

Human Resources Analyst II

Shasta County Support Services
02.2003 - 03.2006

Bachelor of Science - Recreation Administration

California Polytechnic State University-San Luis Obispo

Associate of Arts - 4 Degrees

Napa Valley College

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