Michelle Gutierrez
Lake In The Hills,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Receptionist
Golf Rose Animal Hospital
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept records in CRM to maintain customer data.
Assistant Manager
Sport Clips
03.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Loan Opener
Fairway Independent Mortgage
09.2020 - 09.2022
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Created loan documents to send to borrower for signature.
- Verify employment and income
- Order title documents and home owners insurance
Education
Bachelor of Science - Business Administration And Management
Purdue Global
Online12.2020
Skills
- Security Awareness
- Greeting and Seating Clients
- Visitor and Customer Relations
- Computer Proficiency
- Positive Attitude and Energetic
- Data Entry and Database Software
- Customer Complaint Resolution
- Office Supplies and Inventory
- Call Answering and Routing
- Appointment Booking
- Legal Document Preparation
- Business Operations Understanding
- Data Imports
- Administrative and Clerical Support
Timeline
Receptionist
Golf Rose Animal Hospital
11.2022 - Current
Assistant Manager
Sport Clips
03.2022 - Current
Loan Opener
Fairway Independent Mortgage
09.2020 - 09.2022
Bachelor of Science - Business Administration And Management
Purdue Global
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