Michelle Gutierrez
Victorville,CA
Summary
Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
11
11
years of professional experience
Work History
Veterinary Technician Assistant
Samaritan Animal Hospital
09.2021 - Current
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Answered owner animal health questions and advised on best care practices.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Managed multi-line phone system and pleasantly greeted patients.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Veterinary Technician Assistant
Ark Animal Hospital
12.2019 - 04.2021
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Waitress
Samurai Sushi
01.2017 - 11.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress Supervisor
Mollies Country Kitchen
12.2016 - 10.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Cashier
Del Taco
04.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Veterinarian Assisting
Westech College - Victorville
Victorville, CAHigh School Diploma -
Hesperia High School
Hesperia, CA05.2012
Skills
- Vaccine administration
- Patient restraint
- Client Communication
- Animal Behavior
- Wound Management
- Euthanasia
- Suture removal
- IV Medication Administration
- Laser therapy
- Post Operative Care
- Emergency and preventive care
- Problem-Solving
- Customer Support
- Fluent Bilingualism
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Veterinary Technician Assistant
Samaritan Animal Hospital
09.2021 - Current
Veterinary Technician Assistant
Ark Animal Hospital
12.2019 - 04.2021
Waitress
Samurai Sushi
01.2017 - 11.2019
Waitress Supervisor
Mollies Country Kitchen
12.2016 - 10.2019
Cashier
Del Taco
04.2013 - 09.2016
Veterinarian Assisting
Westech College - Victorville
High School Diploma -
Hesperia High School