MICHELLE GUTIERREZ
Chandler,AZ
Summary
With significant financial services experience, I bring a proven track record of driving transformative change while successfully meeting business objectives in a matrix environment. Extensive experience in leadership development, employee developent, instructional design, talent management, and organizational effectiveness. Demonstrated strengths in effective communication, change leadership, relationship building, and risk management. Experience in managing globally dispersed teams.
Overview
20
20
years of professional experience
Work History
Learning & Development Director
Wells Fargo
05.2022 - Current
- Responsible for leading the facilitation planning and learning delivery team that provides new hire, functional, leadership & professional development, and special initiatives training across the global footprint
- Exceeded financial commitments of over 3M in savings through efficiencies in staff utilization which resulted in the ability to reduce staff
- Sponsored a learning technology implementation that increased efficiencies by reducing over 600 spreadsheets
- Established a control to reduce the risk of content being delivered to participants inaccurately and monitor the results of this control on a monthly basis
Instructional Design Senior Manager
Wells Fargo
12.2012 - 05.2022
- Accountable for global instructional design teams that focused on business specific solutions and high-priority regulatory initiatives in an ever-changing and complex environment
- Created efficiencies and increased speed to market with the implementation of accelerated needs analysis reducing design and development days by20%
- Implemented processes and procedures to address regulatory requests and reduce risk in training content
- Established the global delivery instructional design team in India to ensure issues with self-paced solutions could be fixed overnight for less US learner disruption
Business Execution Manager/Senior L&D Consultant
Wells Fargo
08.2004 - 12.2012
- Responsible for mapping out the strategic direction for mentoring, employee development, leadership & professional development, organizational effectiveness, and talent management for Community Bank, Technology, and Operations
- Collaborated with HR Business Partners, Senior Leaders, and Executives on talent management, culture change, organizational design, and employee development
- Provided expert executive coaching with the use of360 assessments to support self awareness and strong action plans that resulted in positive leadership change and increased employee engagement
- Utilized influencing skills to navigate in a matrix organization while positively impacting business results
Education
Master of Science - Business Administration And Management
San Diego State University
San Diego, CASkills
- Business performance analysis
- Team leadership
- Adaptive learning
- Organizational development
- Talent management
- Employee development
- Risk management
- Instructional design
- Training delivery
- Performance management
STRENGTHS
- Transformational Leadership: Led a team of 400+ to move from standard new hire delivery to support the training delivery for 27+ businesses.
- Collaboration: Worked with peers to deliver monthly development opportunities for Talent Management & Learning managers.
- Change Communication: Sponsored a cross-functional change champion team that focused on communications and training for a company-wide LXP implementation.
Accomplishments
- Efficiency Improvements: Created capacity and identified areas of utilization opportunities through a technology implementation. Resulting in the ability to execute location strategy while meeting business needs.
- Team Leadership: Integrated the US, India, and Philippines Facilitation teams in a high-pressure environment by fostering collaboration and consistency which resulted in global productivity increases.
- Risk Mitigation: Established a control procedure to observe and monitor training delivery to ensure employees receive content as intended.
Timeline
Learning & Development Director
Wells Fargo
05.2022 - Current
Instructional Design Senior Manager
Wells Fargo
12.2012 - 05.2022
Business Execution Manager/Senior L&D Consultant
Wells Fargo
08.2004 - 12.2012
Master of Science - Business Administration And Management
San Diego State University
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