Michelle Guzman

• Handling high call volume, inbound and outbound calls to and from patients.
• Epic knowledge.
• Training and on boarding new call center agents.
• Responded to patient concerns and inquiries professionally and efficiently.
• Called insurance companies and verified patient coverage.
• Performed data entry tasks associated with registrations such as entering demographic data into system database.
• Resolved issues related to registration process including eligibility verification and authorization problems.

Maintained cleanliness and organizations of the office

• Prepared reports on progress towards program goals for management review.
• Handled all clerical duties for the office, in addition to planning trips.
• Developed and implemented program activities according to established goals and objectives.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.

• Greeted customers and answered any questions they had about the store's products and services.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Stocked shelves with merchandise when needed.

• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Greeted and checked in patients, updating patient information in the database.
• Processed referrals for specialist care when requested by physicians or patients.
• Called patients to confirm scheduled appointments and obtain additional details.