Summary
Overview
Work History
Skills
Languages
Timeline
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Michelle Guzman-Villavicencio

Charlotte,NC

Summary

Dynamic Clerk with a proven track record at QuikTrip, excelling in customer service and effective communication. Enhanced customer satisfaction through prompt responses and accurate information. Trained new staff, ensuring compliance with policies and improving team collaboration. Skilled in time management and cash handling, consistently achieving operational efficiency.

Overview

5
5
years of professional experience

Work History

Clerk

QuikTrip
07.2020 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Adapted effectively to rapidly changing work conditions.
  • Food Service and Safety
  • Ensured compliance with store maintenance regulations.

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Quality assurance
  • Employee training
  • Policy compliance
  • Problem solving
  • Telephone etiquette
  • Customer satisfaction
  • Cash handling

Languages

Spanish
Native or Bilingual

Timeline

Clerk

QuikTrip
07.2020 - Current

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Michelle Guzman-Villavicencio