MICHELLE G. VEGA
Administrative Assistant Specialist - Mental Health and Serving
Scottsdale,AZ
Summary
Compassionate and results-driven professional with 13+ years of experience in behavioral and mental health support, client-centered customer service, veterinary assistant, administrative operations, and community-based services. Adept at building trusting relationships, coordinating resources, and improving service delivery within healthcare, nonprofit, and government settings. Known for effective communication skills, cultural sensitivity, and a passion for helping others. Fluent in Italian and skilled in various software platforms. Offers other services in culinary arts, professional custom making wood burning products, personal and professional personal Assistant, and faith-based encouragement and coaching services.
Overview
11
11
years of professional experience
Work History
Logistics Scheduler – Military & Family Life Counseling Program
Magellan Federal
Maryland Heights, MO
03.2024 - 06.2025
- Coordinate behavioral health counselor staffing for military installations across the U.S.
- Maintain continuity of care by providing needs, avoiding service gaps, and collaborating with internal teams.
- Ensure compliance with DoD/OSD regulations and program delivery standards.
- Building and supporting strong provider relationships to ensure quality placements.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Customer Service Associate II
Magellan Health – Federal Occupational Health EAP
Maryland Heights, MO
02.2022 - 03.2024
- Delivered empathetic and solution-focused support to clients seeking behavioral health, substance use, and EAP resources.
- Educated members on program eligibility, benefits, and claims processing.
- Documented detailed call notes and resolved issues in a single contact whenever possible.
Veterinary Technician Assistant
Hillside Pet Clinic
Collinsville, IL
09.2021 - 02.2022
- Assisted in pet care, surgical prep, administering medications, and keeping a clean, safe facility.
- Provided clerical support, appointment scheduling, and client communication.
- Offered comfort to anxious pet owners while supporting clinical tasks.
Administrative Assistant
Fresenius Medical Care
St. Peters, MO
09.2019 - 04.2021
- Supported patient and provider engagement through prompt communication and schedule coordination.
- Managed internal documents, transcriptions, and personnel files for compliance and payroll functions.
Urgency Specialist – Customer Service Associate II
Magellan Health / Kaiser Permanente
Maryland Heights, MO
02.2015 - 09.2019
- Responded to crisis calls and escalated behavioral health concerns with professionalism and care.
- Handled confidential records, educated providers, and resolved complex benefit, eligibility, and claim issues.
Customer Service Representative / Dispatcher
LogistiCare Solutions
St. Louis, MO
06.2014 - 02.2015
- Scheduled Medicaid transportation and provided real-time updates to clients and drivers.
- Processed authorizations, corrected data errors, and verified client appointments for medical care.
Education
Diploma - undefined
Alton High School
01.2005
Certified Massage Therapist - undefined
Alveritas School of Massage Therapy
01.2006
Skills
- Behavioral & Mental Health Support
- Client Advocacy & Case Coordination
- Crisis Response & De-escalation
- Medicaid & Healthcare Navigation
- Mailroom & Document Management
- Administrative & Scheduling Support
- Veterinary & Pet Care Assistance
- Faith-Based Coaching & Mentoring
- Child & Family Resource Services
- Hospitality & Italian Cuisine Preparation
- Call Center Operations
- Conflict Resolution & Complaint Handling
- Bilingual Communication (English/Italian)
- MS Office
- Workday
- Salesforce
- Avaya
- Kana
- IPCT
- TMR
- Deltek
- Costpoint
Additional Experience And Services
- Faith Building & Life Coaching: Encouraging individuals in personal growth and spiritual development.
- Italian Culinary Services: Specializing in traditional homemade dishes for events or private clients.
- Child & Family Support Advocate: Providing guidance and compassionate communication in emotionally sensitive family situations.
- Personal Assistant Services: Experienced in travel booking, errand running, and household scheduling for busy clients.
- Mailroom & Document Coordination: Skilled in sorting, filing, and routing sensitive internal and external documents.
Timeline
Logistics Scheduler – Military & Family Life Counseling Program
Magellan Federal
03.2024 - 06.2025
Customer Service Associate II
Magellan Health – Federal Occupational Health EAP
02.2022 - 03.2024
Veterinary Technician Assistant
Hillside Pet Clinic
09.2021 - 02.2022
Administrative Assistant
Fresenius Medical Care
09.2019 - 04.2021
Urgency Specialist – Customer Service Associate II
Magellan Health / Kaiser Permanente
02.2015 - 09.2019
Customer Service Representative / Dispatcher
LogistiCare Solutions
06.2014 - 02.2015
Diploma - undefined
Alton High School
Certified Massage Therapist - undefined
Alveritas School of Massage Therapy
Quote
EVERYTHING I DO, I DO WITH A SERVANTS HEART ☀️
Me
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Italian
Native or Bilingual
Work Preference
Work Type
Full TimeGig WorkWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekPersonal development programsWork from home optionCertification
- Certified [Job Title], [Company Name] - [Timeframe]
Interests
Hospitality
Meal prepping
Cooking Homemade Italian dishes for clients
Pet Sitting
Creating Custom handmade wood burning gifts for your home or business
Providing serves to the community and their families
Supporting special Education activities and volunteer work
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