Michelle Haas

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Started off originating student loans. Then promoted to the finance department where I input monthly student loan payments; reconciled balances to the penny. Reached out to students if there were issues with their accounts. Used 10-key to input payments.

• Facilitated open communication between students, faculty members, and administrators to address academic concerns or issues promptly.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Repaired desktop/laptop computers and laser printers including software install
• Handled escalated phone calls with customers and vendors

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
• Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
• Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning; increasing sales by twenty percent my first year.